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Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

Interior
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Exterior
1 bedroom, minibar, in-room safe, desk
Lobby sitting area

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Pool
  • Parking included
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry

Explore the area

Map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    4 min walk
  • Gatlinburg Space Needle
    6 min walk
  • Traffic Light #8
    6 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    70 min drive

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

Hotel with free breakfast, a short walk to Gatlinburg Space Needle
An indoor pool, a snack bar/deli and a business centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site.
Holiday Inn Express Gatlinburg Downtown, an IHG Hotel offers 113 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Holiday Inn Express Gatlinburg Downtown, an IHG Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Gatlinburg Convention Center and 14 minutes on foot from Great Smoky Mountains National Park
  • Local-area and theme park shuttle service available for a fee
There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. An indoor pool, a vending machine, and an arcade/games room are also featured at the business-friendly Holiday Inn Express Gatlinburg Downtown, an IHG Hotel. Self parking is free.

This Gatlinburg hotel is smoke free.

Guests are served a free breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Family friendly

  • Arcade/game room
  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Gatlinburg Downtown Hotel
Hotel Holiday Inn Express Gatlinburg Downtown Gatlinburg
Gatlinburg Holiday Inn Express Gatlinburg Downtown Hotel
Hotel Holiday Inn Express Gatlinburg Downtown
Holiday Inn Express Gatlinburg Downtown Gatlinburg
Holiday Inn Express Hotel
Holiday Inn Express
Express Gatlinburg Downtown
Holiday Inn Express Gatlinburg Downtown
Holiday Inn Express Gatlinburg Downtown, an IHG Hotel Hotel
Holiday Inn Express Gatlinburg Downtown, an IHG Hotel Gatlinburg

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 619 out of 871 reviews" "
Rating 8 - Good. 178 out of 871 reviews" "
Rating 6 - Okay. 40 out of 871 reviews" "
Rating 4 - Poor. 13 out of 871 reviews" "
Rating 2 - Terrible. 21 out of 871 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service
Staff has strong accent and hard to understand. No blankets available. Room was very clean.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
This was a great hotel and my family and I enjoyed our stay a lot. The staff was amazing and my kids loved the waterpark/pool feature. Our rooms were clean and the pool water temperature was nice and warm. Not to mention, the parking was free and the hotel is walking distance from the main downtown strip. If we ever come back to Gatlinburg, we would definitely stay here again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jen

Travelled with family
Clean. Family friendly. Good breakfast. Awesome little water park. Pool kinda small but water park for kids makes up for that.
Stayed 2 nights in Aug 2024

6/10 Okay

DHAVAL

Travelled with family
Few bugs in bathroom sink , freaked us out
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Day family stay.
Very comfortable stay. My granddaughter, two of my great grandchildren and I stayed 2 nights. We went to the aquarium and Pigeon Forge. The splash pad at the Holiday Inn was wonderful, the kids loved it! We all enjoyed the pool and the breakfast. The staff was great, provided a crib at no extra charge! Wonderful stay!
Stayed 2 nights in Aug 2024

8/10 Good

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to Gatlinburg for a quick family get away before school starts up. Holiday Inn was a good price in a great location. An easy walk to the strip but far enough off that it didn’t cause any noise issues. The free parking was a huge bonus as fees can really add up. The breakfast was a good starter to the day. It wasn't a grand buffet but had staples and got the job done. The room was clean and everything was in working order. The only issue was the pool was very cloudy and didn't seem a good idea to swim in. The water park was simple and great for the kids however the surface was very rough and easy scuffed up bare feet. The staff was great, didn't have any major issues just more towels, which was easily accessible. Would stay at hotel again and recommend.
Stayed 3 nights in Aug 2024

8/10 Good

Shaina

Nice hotel overall!!
Stayed 5 nights in Aug 2024

2/10 Terrible

Steven

Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Asad

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Joann

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Never stay at the hotel, because our room wasn't ready 😭 had to find another hotel up the street from holiday inn. Manager was very nasty to us.
Stayed 3 nights in Jul 2024

10/10 Excellent

Cathy

Stayed 2 nights in Jul 2024

10/10 Excellent

Charles

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great place if you have kids
Great place to stay if you have kids waterpark is awesome just wish they had towels in the pool area they do give you some in your room but very small towels that you have to exchange
Stayed 7 nights in Jul 2024

10/10 Excellent

Mickey

Stayed 5 nights in Jul 2024

10/10 Excellent

Josh

Travelled with family
Stayed 5 nights in Jul 2024

10/10 Excellent

My

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Ammar

Stayed 2 nights in Jul 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel because it was rainy and the waterpark play area looked fun. It was a win! My son played for 3 hours straight and we had to drag him out! We were able to walk to the main road and have dinner and dessert. We even saw a bear behind the parking lot! The breakfast was very good for hotel breakfast. The only negative thing I can say is the parking seemed like as issue but we did get a spot.
Stayed 1 night in Jul 2024

10/10 Excellent

James

Travelled with family
GREAT HOTEL!
Stayed 3 nights in Jul 2024

10/10 Excellent

Judy

Travelled with family and small children
Liked: Property conditions & facilities
.
Stayed 2 nights in Jul 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Good breakfast! Clean rooms and hotel over all I would recommend and stay again
Stayed 4 nights in Jul 2024

10/10 Excellent

Mayra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2024

10/10 Excellent

Marity

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the convenience of this location. It’s close and walkable to everything. We love the pool water park area for the kids. The room is spacious. We would definitely love to come back.
Stayed 2 nights in Jul 2024