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Westgate Smoky Mountain Resort & Water Park

4.0 star property

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Photo gallery for Westgate Smoky Mountain Resort & Water Park

2 outdoor pools
Exterior
Villa, 3 Bedrooms | Private kitchen | Paper towels
Balcony
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Spa

Explore the area

Map
Gatlinburg, TN
  • Wild Bear Falls Indoor Water Park
    ‪1 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Anakeesta
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪78 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom (2 Full beds)

Paper towels

Deluxe Villa, 1 Bedroom (2 Full beds)

  • 78 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom

Flat-screen TV

Villa, 1 Bedroom

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Resort Select)

Desk, laptop workspace, iron/ironing board, free WiFi

Room (Resort Select)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio (Villa)

Paper towels

Studio (Villa)

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Villa, 1 Bedroom (King)

Flat-screen TV

Deluxe Villa, 1 Bedroom (King)

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV

Villa, 2 Bedrooms

  • 114 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds

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Exterior

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About this property

Westgate Smoky Mountain Resort & Water Park

Hotel with 3 restaurants, steps from Wild Bear Falls Indoor Water Park
This smoke-free hotel features 3 restaurants, 2 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Westgate Smoky Mountain Resort & Water Park offers 250 accommodations, which are accessible via exterior corridors and feature a hairdryer and an iron/ironing board. Flat-screen televisions are featured in guestrooms.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Westgate Smoky Mountain Resort & Water Park. During your stay, you're just a quick walk from Wild Bear Falls Indoor Water Park. Free WiFi in public areas, 2 outdoor pools and 3 restaurants are available.
  • Free WiFi
  • Enjoy a bite to eat at one of the 3 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Indulge with deep-tissue massages at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, mini golf and fitness classes
  • Steps from Wild Bear Falls Indoor Water Park and a 5-minute drive from Ripley's Aquarium of the Smokies
  • Dogs welcome for a fee (restrictions apply)
Westgate Smoky Mountain Resort & Water Park offers its guests 2 outdoor swimming pools, 2 hot tubs, and a health club. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

You'll find a business centre on site. Barbecue grills, gift shops/newsstands, and tour/ticket assistance are also featured at Westgate Smoky Mountain Resort & Water Park.

This 4-star Gatlinburg hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM to 11:00 AM and at the weekend from 9:00 AM to 11:00 AM.
Westgate Smoky Mountain Resort & Water Park has 3 restaurants serving lunch and dinner.
Roaring Fork Snack Bar – This café only serves light fare. A children's menu is available. Open daily.
Mountain Top Pool Bar – This bar only serves light fare. Open selected days.
The Market Place – On-site delicatessen. Open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; USD 10 to 50 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Mountain Top Pool Bar
  • Roaring Fork Snack Bar
  • Southern Comfort
  • The Market Place

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room safe
  • Phone calls
  • Pool access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: water park

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort Water Park
Westgate Smoky Mountain Resort & Water Park Gatlinburg

Westgate Smoky Mountain Resort & Water Park Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 615 out of 1073 reviews
Rating 8 - Good. 189 out of 1073 reviews
Rating 6 - Okay. 128 out of 1073 reviews
Rating 4 - Poor. 71 out of 1073 reviews
Rating 2 - Terrible. 70 out of 1073 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mayya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Mayya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amazing customer service, beautiful views, and the indoor water park always has us coming back. Thank you for another enjoyable and memorable stay.
Stayed 3 nights in Feb 2025

6/10 Okay

Crystal

Liked: Cleanliness, staff & service, room comfort

Rooms need work

We had issues with our key at check in. Ended up having to call security to fix the issue. The refrigerator was super loud the whole time, and one of the bad room doors wouldn’t lock. We’ve stayed at this resort before but we seemed to get a beat up room.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, however we did find a bug in the room once we returned from being out all day. The hotel in general was very nice, the restaurant experience was great. Unfortunately the weather caused the indoor waterpark to be closed so my daughters didnt get a chance to enjoy it. But overall awesome experience and will be back.
Stayed 2 nights in Feb 2025

4/10 Poor

Brandon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Ginger

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Reason we stayed there was the indoors waterpark. We didn't get to go to the Waterpark because they closed it for weather. With the construction going on its hard to find the lobby at first. Normally this would be a good place to stay. I don't think we will be back for a while. I would say take the shuttle down to the restaurant and waterpark because there isn't enough parking.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time at Westgate.
Stayed 2 nights in Feb 2025

8/10 Good

AMANDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with lots yo do.
Stayed 2 nights in Feb 2025

10/10 Excellent

Niegle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me and my wife went for a Weekend Valentines getaway.The staff was awesome and the one bedroom Villa was plenty of space and very clean.We will be returning very soon!
Stayed 2 nights in Feb 2025

10/10 Excellent

Trison, Columbia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at this property. Front desk staff were fantastic and made sure we had everything we needed. Some of the activities staff were a little less than kind, but honestly, as sad as it is, rudeness is expected. The amenities were great, the room was perfect. A little disappointed in the hours for Southern Comfort restaurant, we were looking forward to eating there, but their hours didn’t align with our schedule. Overall, we will probably stay here again sometime. Our kids loved it and it was nice for us. Conveniently located near everything.
Stayed 3 nights in Feb 2025

6/10 Okay

Dashaun

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Kayley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nice amenities. The bed needs replaced but other than that it was a great stay.
Stayed 1 night in Feb 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn't likenwas not a lot of dining option on property.
Stayed 2 nights in Feb 2025

10/10 Excellent

Matthew, Jefferson City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always clean. Rooms are spacious and it’s quiet. It’s conveniently close to everything!
Stayed 2 nights in Jan 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 3 nights in Jan 2025

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place to be.

Our stay was very nice. We had some problems with the fireplace not working but they fixed it right away. Front door was sticking very bad and would only open about 2 feet. They only other disappoint we had was the mattress on the pull out sofa was only about 2 inches thick and very unconfortable.
Stayed 3 nights in Jan 2025

10/10 Excellent

Senta

Stayed 2 nights in Jan 2025

10/10 Excellent

Leslie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property!!! Beautiful 2 bedroom villa that feels so much like home. Cozy and perfect to lounge in during a snow and rainstorm!!
Stayed 1 night in Jan 2025

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this property and the staff a 10/10
Stayed 7 nights in Jan 2025

10/10 Excellent

Sintia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at this resort. I would definitely book here again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Yilieni

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Rosmery

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff
Stayed 6 nights in Jan 2025