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Best Western Tower West Lodge

3.0 star property

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Photo gallery for Best Western Tower West Lodge

Lobby
Lobby
Indoor pool, pool loungers
Breakfast, lunch and dinner served
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Pet-friendly

Explore the area

Map
109 N Hwy 14/16, Gillette, WY, 82716
  • Rockpile Museum
    ‪13 min walk‬
  • Campbell County Convention and Visitors Bureau
    ‪3 min drive‬
  • CAM-PLEX Multi-Event Facilities
    ‪7 min drive‬
  • Gillette, WY (GCC-Campbell County)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Smoking

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Smoking

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Smoking (Pet Friendly)

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool View

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
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includes taxes & fees
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About this property

Best Western Tower West Lodge

Family-friendly hotel connected to the convention centre in Gillette with a fitness centre
Along with an indoor pool, this hotel has a restaurant and a fitness centre. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site.
Best Western Tower West Lodge offers 190 air-conditioned accommodations with video game consoles and coffee/tea makers. Each accommodation is individually furnished and decorated. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Premium satellite televisions are provided. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the overall property condition at Best Western Tower West Lodge. During your stay, you'll be connected to the convention centre and within walking distance of Rockpile Museum. You'll find features such as an indoor pool, a restaurant and a gym.
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • 13 minutes on foot from Rockpile Museum and a 2-minute drive from AVA Community Art Center
  • Dogs welcome for a fee (restrictions apply)
Best Western Tower West Lodge offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 3003 square feet (279 square metres) and includes a conference centre. An arcade/games room, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Best Western Tower West Lodge.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
Silver Creek Steakhouse – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Filipino, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 5 to 15 for adults and USD 2.50 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Silver Creek Steakhouse

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (3,003 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • High-pile carpet in room
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 5 to 15 for adults and USD 2.50 to 10 for children
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Tower
Best Western Tower West Lodge
Best Western Tower West Lodge Gillette
Best Western Tower West Lodge Hotel
Best Western Tower West Lodge Hotel Gillette
Tower West
Best Western Gillette
Best Western Tower West Hotel Gillette
Gillette Best Western
Best Western Tower West Gillette
Best Western Tower West
Best Tower West Gillette
Best Western Tower West Lodge Hotel
Best Western Tower West Lodge Gillette
Best Western Tower West Lodge Hotel Gillette

Best Western Tower West Lodge Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 187 out of 618 reviews
Rating 8 - Good. 227 out of 618 reviews
Rating 6 - Okay. 117 out of 618 reviews
Rating 4 - Poor. 53 out of 618 reviews
Rating 2 - Terrible. 34 out of 618 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Martin

It was in between my 2 daughters houses
Stayed 1 night in Dec 2024

6/10 Okay

Bradley

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The breakfast is not included. The heat in the room is very slow to respond. I checked in at 10pm and turned the heat from 62 up to 70 the room didn’t get warmed up until 4am.
Stayed 1 night in Nov 2024

10/10 Excellent

Suzanne

Stayed 1 night in Nov 2024

8/10 Good

Luke

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

ROBIN

Disliked: Staff & service
Not good customer service
When checking in found out that the room I had reserved which was 2 queen beds had been given away and they only had a king room and we had 4 people in our group. The only thing the reception girl would stay was sorry not much else we can do this is the only room available. Then our room was next to the maids room and they had Mexican music blaring at 6:00 in the morning when called to the front desk to complain was told they would take care of but never did.
Stayed 1 night in Oct 2024

8/10 Good

Kelly

Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms clean, front desk staff very helpful and friendly, arrived late and entrances hard to find.
Stayed 1 night in Sep 2024

8/10 Good

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel in a convenient location. Our room was clean and comfortable and I slept really well. Bed was very comfortable. I would definitely stay here again
Stayed 1 night in Sep 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Robert

Pleasant
Stayed 1 night in Sep 2024

6/10 Okay

DONNA

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Mike

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cozy rooms with on property dining
Stayed 1 night in Aug 2024

10/10 Excellent

Kameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great staff
Stayed 3 nights in Aug 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty run of the mill hotel, no frills.
Stayed 2 nights in Aug 2024

10/10 Excellent

Prose

Stayed 1 night in Aug 2024

8/10 Good

Tyler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These people know there stuff. Clean, quiet, efficient no nonsense check in, and HOT shower with great pressure
Stayed 1 night in Aug 2024

6/10 Okay

Andrew

Liked: Cleanliness
This place was nice yeah the room i was in basically all the lights were burnt out. Plus there was no free breakfast which expedia said there was, It was decent at best. Spacious rooms comfortably beds.
Stayed 1 night in Aug 2024

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible One Night Stay
The room wasn’t vacuumed. The shower/tub didn’t drain well standing water which is gross. We could hear the people next door. They were up all night making noises that another person doesn’t want to hear. They also had a dog in their room which barked in middle of night and they had to yell at to be quiet which kept us up. We specifically asked not to be near anyone who had an animal. Lastly when we checked out the front desk didn’t even ask how our our room was and when I told the woman she said “well you booked with a third party”. Really, that’s horrible customer service. I am posting on trip advisor and yelp about this hotel so others know not to stay here and this wasn’t even the least expensive place to stay in the town.
Stayed 1 night in Aug 2024

8/10 Good

Aner

Liked: Cleanliness, staff & service
The price was overstated because of the condition of the hotel. Not fair
Stayed 7 nights in Aug 2024

10/10 Excellent

kerry

Small bottles of shampoo and conditioner - free drink voucher
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got over charged by over double for what we booked our room for and nobody will over a refund or take responsibility for the mistake. Don’t stay here.
Stayed 2 nights in Aug 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience i liked
Stayed 1 night in Aug 2024

4/10 Poor

Kelli

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay!!
Front seat and house keeping were so friendly and helpful. Restaurant was closed, because it was Sunday night, but the full menu was available in the bar. Bartender was super nice and friendly. The outside looks a little older but the inside is very nice. We will probably only stay here when in Gillette.
Stayed 1 night in Jul 2024

6/10 Okay

Tess

Stayed 1 night in Jul 2024

10/10 Excellent

Katherine Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was very friendly and helpful! Dining room connected to hotel was very convenient. An employee even took me to the airport at 4:30 am!! Great service, clean property, awesome staff!
Stayed 6 nights in Jul 2024