2/10 – Ungenügend
Elise
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
16. März 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Upon arriving there is broken glass all over the parking lot. In clear signage. It was 3 pm check in time and no one was at the desk. Assign Read have a seat in the lobby and will be back shortly. Bathrooms are locked. We waited 30 minutes before someone actually came never apologized for the wait even filled out the early check in and told them what time we’d be arriving. Even completing early check-in you have to redo the process standing at the desk. The halls and elevators smell like marijuana and cigarette smoke. When telling the front desk about someone smoking marijuana in a room on our hall there was no urgency to address it. Seems that long term stay is priority. The entire hotel needs upgrading or simple repairs. The breakfast, if it can even be called that is awful the food is old and dried out, limited options and quantities. There is no extended time for breakfast on the weekends. The pool area is atrocious old in a very odd room that smells terrible. The pool is murky and taken over by rude kids unattended by adults. You have to have a special key card for the pool and exercise room. They do not offer it to you at the desk even though they should when you check in and it expires long before your stay is up and they don’t tell you that either. There is a a sign on pool room door you have to get towels from desk and the desk said towels were in pool areas and they were not. It was like pulling teeth to get towels. People loitering after dark.
Elise
Aufenthalt von 2 Nächten im März 2025
