Would Advise getting the insurance and taking pictures of everything, immediately offered to pay for "Damages", after investigating, i think possibly damages were done to the table by their cleaners, not sure.. Not Us.. An old bifold door that was off the track on arrival, and we are asked to pay to have it popped back into place.. We use VRBO quite a bit, and not used to dealing with things like this. I guess That is all i will say