8/10 Good
Valerie
Travelled with family, Travelled with group
9 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
It’s a GORGEOUS resort. Built into the side of a mountain, so if you can’t walk up/down steep inclines this is not the resort for you. The all inclusive price is crazy expensive. You really need to be drinking a lot to get your money’s worth and/or eating at the steakhouse every night (which is excellent) esp bc bfast is all you can eat for all. The service in some of the other restaurants needs to be improved. Ordering lunch from the beach—also an area for improvement (a couple days it took us 1.5-2 hours to receive our food (which makes it really hard to take advantage of the all inclusive food). We never got wash cloths in our room; no fresh towels one day, no shower mat a few days. Room light started flashing so I kept it on do maid would see it needed to be fixed—it wasn’t. One day our door was left a jar! Our kids had a roll out in their room— never got blankets for it. Their phone didn’t work. This was after they had to be moved twice. Charging the room is on the honor system (as are many resorts) and there were over $600 of someone else’s charges on our room. I called resort day before arrival to ask about shuttle from airport (it’s a 1.5 hr drive to resort). They confirmed they had one and set it all up for us. But forgot to tell us it cost $125 for 4 people each way. We were there for NYE. The entertainment, food and fireworks were TOP NOTCH! This was a great experience and our teens had an amazing time but if you’re on a budget, look elsewhere.
Valerie
Stayed 7 nights in Dec 2024