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Hotel Portobelo

3.0 star property

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Photo gallery for Hotel Portobelo

Lobby sitting area
Building design
Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down duvets, pillow-top beds, in-room safe
Daily continental breakfast for a fee
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Guadalajara Cathedral
    ‪10 min walk‬
  • Avienda Chapultepec
    ‪17 min walk‬
  • Applicant Service Center
    ‪2 min drive‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Double Room (Dos Camas Matrimoniales)

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Portobelo

Hotel with free parking, near Guadalajara Cathedral
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business centre and concierge services are on-site.
Hotel Portobelo offers 86 accommodations with a safe and a hairdryer. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us they can't get enough of Hotel Portobelo's great location. During your stay, you're just a quick walk from Parque Revolucion. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at PBH
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the central location and the helpful staff
  • 11 minutes by foot from Guadalajara Cathedral and a 2-minute drive from Avienda Chapultepec
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Portobelo. Self parking is free. The property offers extended parking privileges.

This 3-star Guadalajara hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to noon.
PBH – This restaurant specialises in Mexican cuisine and only serves breakfast.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults and MXN 130 to 350 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Hotel Portobelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1198 out of 1533 reviews
Rating 8 - Good. 250 out of 1533 reviews
Rating 6 - Okay. 49 out of 1533 reviews
Rating 4 - Poor. 11 out of 1533 reviews
Rating 2 - Terrible. 25 out of 1533 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ana, La Crescenta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Value Stay with a Few Minor Trade-offs This was my second time staying at this hotel, and overall, it was a solid experience. The rooms were clean, which is always a priority for me. The bedding and water pressure could be improved, but given the price and star rating, it was expected. One of the standout aspects was the 24-hour security. They did a great job keeping an eye on guests, especially while waiting for Ubers, which added a nice sense of safety. The location is very convenient—central to everything, with a 7-Eleven and an OXXO on either end of the hotel, plus several taco spots and restaurants just outside the parking lot entrance. Street noise is noticeable in the rooms, but that’s to be expected in a city setting. My only real complaint is that I wish the bar stayed open later. It would have been nice to have that option at the end of the night. Overall, it’s a good value stay, and I’d book again.
Stayed 7 nights in Feb 2025

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service
Had a great stay. The air conditioning was not as cooling
Stayed 3 nights in Feb 2025

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in Feb 2025

10/10 Excellent

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

erick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is close to a lot of attractions and very convenient. It is also clean. Unfortunately I had a bad experience while checking in. I arrived at the hotel at 11:30, but check-in time is 3pm. The staff was very helpful and stowed my luggage and completed the check in paperwork. They told me all I had to do was pick up the key whenI returned. I came back at 4:30 and was told my room was not ready and would have to wait another 30 minutes. They told me the hotel was completely booked and hadn't had time to clean the room and that everyone else had checked in before me. After insisting that I be issued a room, the reception finally "found" a room. The rest of the stay was very good, though my wife was left with a bad impression.
Stayed 2 nights in Feb 2025

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Victor A Cabezas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly the staff is and the location of the hotel. It is positioned in an area that makes it walkable to many attractions. Their restaurant has delicious breakfast too.
Stayed 4 nights in Feb 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Feb 2025

10/10 Excellent

Joaquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente Servicio y muy Limpio Todo
Stayed 5 nights in Feb 2025

10/10 Excellent

Jesus Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the wide hallways and larger type rooms. The subway entrance was right out the front door of the hotel. I missed not having a fridge in the room or an ice maker on the floor.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias para todo.
Stayed 1 night in Feb 2025

10/10 Excellent

Sergio

Stayed 10 nights in Dec 2024

10/10 Excellent

Felipe

Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful and supportive staff. Clean and modern rooms with efficient bathrooms. City needs to work on cleaning downtown streets.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff went above and beyond to assist us. The concierge provided excellent recommendations for local places. Special thanks to Eva!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Alfredo

Stayed 2 nights in Jan 2025

10/10 Excellent

Alfredo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Visit Guadalajara for the first time from Texas. We absolutely loved the Hotel Portobelo. Staff was very friendly and helpful. Room was very clean and the bed was very comfortable. It’s a 10 minute walk to center of city . Would definitely recommend it.
Stayed 4 nights in Jan 2025

10/10 Excellent

CARLOS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience, excellent relation between price and quality, good location
Stayed 2 nights in Jan 2025

10/10 Excellent

Estela

Stayed 3 nights in Jan 2025

10/10 Excellent

RAUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel in a great location

very comfortable hotel walking distance of cathedral. lots of people on this route because of all the stores, so it seemed safe even in the evening. right next to metro station which made it convenient for getting to zapopan and tlapapaque. special shout out to the man at the lectern in the lobby. friendly greeting every time you entered the hotel
Stayed 5 nights in Jan 2025

10/10 Excellent

Javier

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025