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Grand Hyatt Guangzhou

5.0 star property

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Photo gallery for Grand Hyatt Guangzhou

Grand, Executive Suite | Premium bedding, down duvets, minibar, in-room safe
View from room
Lobby
Front of property
Premium bedding, down duvets, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Room service
  • Gym

Explore the area

Map
No. 12 Zhujiang West Road, Pearl River New City Tianhe Dist., Guangzhou, Guangdong, 510623
  • Canton Tower
    ‪4 min drive‬
  • Beijing Road Pedestrian Street
    ‪6 min drive‬
  • Canton Fair Complex
    ‪8 min drive‬
  • Guangzhou (CAN-Baiyun Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room, 1 King Bed, Tower

Double Room, 1 King Bed, Tower | Premium bedding, down duvets, minibar, in-room safe

Double Room, 1 King Bed, Tower

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Room, Garden View

Twin Room, Room, Garden View | Premium bedding, down duvets, minibar, in-room safe

Twin Room, Room, Garden View

  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Suite (Grand)

Premium Suite (Grand) | Premium bedding, down duvets, minibar, in-room safe

Premium Suite (Grand)

  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room, 1 King Bed, Garden View

Premium bedding, down duvets, minibar, in-room safe

Club Double Room, 1 King Bed, Garden View

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Executive Suite

Grand, Executive Suite | Premium bedding, down duvets, minibar, in-room safe

Grand, Executive Suite

  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

Grand Suite, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Grand Suite, 1 King Bed

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite

  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Club Double Room, 1 King Bed

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | Premium bedding, down duvets, minibar, in-room safe

Club Twin Room

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Garden View

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Garden View

  • 46.3 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Guangzhou Marriott Hotel Tianhe

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, (670)
The price is CHF 142
for 1 room
includes taxes & fees
4 Apr - 5 Apr
Guangzhou Marriott Hotel Tianhe

About this property

Grand Hyatt Guangzhou

Luxury hotel with 3 restaurants and full-service spa
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a sauna are on-site.
Grand Hyatt Guangzhou offers 368 accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Guangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
O Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Grand Hyatt Guangzhou. During your stay, you'll be within walking distance of Guangzhou Opera House. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • For dining with garden views, stop by G Restaurant, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body wraps, reflexology or facials at O Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Just a 4-minute drive from Canton Tower and 6 minutes from Yuexiu Park
  • Train station pick-up and train station drop-off shuttle service available for a fee
Grand Hyatt Guangzhou offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury Grand Hyatt Guangzhou. A train station pick-up service and a train station drop-off service are available for a fee. Free self parking is available. A complete renovation of Grand Hyatt Guangzhou was completed in August 2021.

This 5-star Guangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
G Restaurant – Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
The Market Cafe – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required.
The Penthouse – Overlooking the garden, this diner specialises in Chinese cuisine and serves lunch and dinner. Reservations are required.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 230 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • G Restaurant
  • The Market Cafe
  • The Penthouse

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hyatt Guangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 230.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 230 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 230.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Grand Hyatt Guangzhou offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Guangzhou
Grand Hyatt Guangzhou Hotel
Guangzhou Grand Hyatt
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Hyatt
Guangzhou Hyatt
Guangzhou Grand Hyatt
Grand Hyatt Guangzhou Hotel
Grand Hyatt Guangzhou Guangzhou
Grand Hyatt Guangzhou Hotel Guangzhou

Grand Hyatt Guangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 227 out of 394 reviews
Rating 8 - Good. 113 out of 394 reviews
Rating 6 - Okay. 35 out of 394 reviews
Rating 4 - Poor. 6 out of 394 reviews
Rating 2 - Terrible. 13 out of 394 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Home

Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property, great location
Great staff and Club floor reception. Great location. Club floor food could be a bit more western as it is geared to the Chinese guests.
Stayed 1 night in Dec 2024

10/10 Excellent

Ghulam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

canson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a reasonable priced hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Ming

Stayed 1 night in Jul 2024

10/10 Excellent

yongpei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

6/10 Okay

Yuen Fei

Liked: Cleanliness, property conditions & facilities
We booked non-smoking room, but they cannot provide the requested room type on the day of check-in. This is not acceptable for a star hotel. They should not accept booking if cannot provide. Also when we have breakfast in the morning, this is first time no staff leading us the a table. They just asked for the room number and let us go in and find the table ourselves. We walk around and cannot find a suitable table and need to request staff the move the table eventally.
Stayed 1 night in Jul 2024

10/10 Excellent

Liren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Hou Tong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Hou Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a very nice view and very clean and comfortable. The staff is friendly too and the amenities is very good. Close to a lot of restaurants and public transportation is convenient. Only thing need to improved might be its lighting and the sign
Stayed 1 night in Jun 2024

10/10 Excellent

Özlem

Stayed 5 nights in Jun 2024

8/10 Good

canson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the design of this hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Francis

Stayed 1 night in May 2024

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Chi Tak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Very pleasant environment. Clean and neat room.
Stayed 2 nights in May 2024

10/10 Excellent

MARIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024

10/10 Excellent

Kelechi Anselem

Stayed 4 nights in May 2024

10/10 Excellent

CHUNWEI JERRY

Stayed 3 nights in Apr 2024

10/10 Excellent

Augusto, Beaconsfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024

10/10 Excellent

Augusto, Beaconsfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

10/10 Excellent

Yeung

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

hardip

Liked: Staff & service, amenities, property conditions & facilities
Didn’t like the omelette
Stayed 2 nights in Apr 2024

10/10 Excellent

Marius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

RAJAI

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
good enough below GH standards
the hotel is below Grand Hyatt standards, run down and old. The staff are friendly but lack basic English communication for an international chain. bed is comfortable and pillow options are available. getting up to the room is a hassle, you need to go up to the 22nd floor and then change elevators to go back down to your room. Location is great
Stayed 3 nights in Mar 2024