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The Prince Hakone Lake Ashinoko

4.0 star property

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Photo gallery for The Prince Hakone Lake Ashinoko

Exterior
Exterior
Indoor spa tub
Exterior
Superior Twin Room, Non Smoking, Annex Building | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Laundry
  • Spa

Explore the area

Map
144 Moto-hakone, Hakone, Kanagawa-ken, 250-0592
  • Lake Ashi
    ‪2 min drive‬
  • Hakone Shrine
    ‪5 min drive‬
  • Hakone Kowakien Yunessun
    ‪10 min drive‬

Room options

View all photos for Standard Twin Room, Non Smoking, Garden View

View from room

Standard Twin Room, Non Smoking, Garden View

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Twin Room, Non Smoking, Lake View

Exterior

Twin Room, Non Smoking, Lake View

  • 38 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Quadruple Room, 2 Double Beds, Non Smoking

Superior Quadruple Room, 2 Double Beds, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Superior Quadruple Room, 2 Double Beds, Non Smoking

  • 40.4 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | Exterior

Double Room, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Forest View Twin Room Non Smoking

Minibar, in-room safe, desk, laptop workspace

Forest View Twin Room Non Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Twin Room with Lake View Non smoking

Minibar, in-room safe, desk, laptop workspace

Twin Room with Lake View Non smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room Non smoking

Minibar, in-room safe, desk, laptop workspace

Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

Garden View Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite Room Non-smoking

Minibar, in-room safe, desk, laptop workspace

Suite Room Non-smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room Annex Building Non Smoking

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room Annex Building Non Smoking

  • Sleeps 4
  • 2 Double Beds

Triple Room with Garden View-Non Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

Twin Room with Mt. Fuji View

  • Sleeps 3
  • 2 Double Beds

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  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (908)
The price is CHF 805
for 1 room
includes taxes & fees
12 Apr - 13 Apr
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About this property

The Prince Hakone Lake Ashinoko

Lakefront hotel with 3 restaurants and full-service spa
3 restaurants, a full-service spa and a sauna are available at this smoke-free hotel. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include a coffee shop/cafe, Access to hot tub and massage/treatment rooms.
The Prince Hakone Lake Ashinoko offers 134 accommodations with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries.

This Hakone hotel provides complimentary wired and wireless Internet access. LCD televisions come with digital channels and pay-per-view films. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

Our customers tell us that they can't get enough of the helpful staff at The Prince Hakone Lake Ashinoko. During your stay, you're just a quick walk from Hakone Komagatake Ropeway. Features include free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat include 3 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes hot springs, a steam room and a sauna
  • Just a 2-minute drive from Lake Ashi and a few minutes from Hakone Shrine
  • Free train station pick-up shuttle service
There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. Public spaces have free WiFi and wired Internet. The Prince Hakone Lake Ashinoko offers its guests a full-service spa, hot springs, and Access to hot tub. A sauna, a library, and a terrace are also featured at The Prince Hakone Lake Ashinoko. The hotel can provide concierge services and wedding services. Self parking is free.

This 4-star Hakone hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:30 AM.
The Prince Hakone Lake Ashinoko has 3 restaurants serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free train station pick-up shuttle from 11:30 AM to 4:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,600 to 5,750 for adults and JPY 1,380 to 2,760 for children
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Hot springs
  • Hot tub
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's dinnerware
  • Grocery/convenience store
  • Highchair
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Roundtrip train station shuttle service departs from Odawara station to the property at 11:45 AM, 2 PM, and 4:10 PM. Return departures to Odawara station are 10:30 AM, 1 PM, and 3:10 PM.
Additional fees apply to children 0-5 years old for breakfast and dinner.
Guests booked in Half Board rates must check-in by 6:30 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4600 to 5750 for adults and JPY 1380 to 2760 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Prince Hakone Lake Ashinoko offers transfers from the train station. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Prince
Prince Aparthotel Hakone
Prince Hakone
Prince Hotel Hakone Machi
The Prince Hakone Hotel Hakone-Machi
Prince Hakone Lake Ashinoko Aparthotel
Prince Ashinoko Aparthotel
Prince Hakone Lake Ashinoko
Prince Ashinoko
The Prince Hakone
The Prince Hakone Ashinoko
The Prince Hakone Lake Ashinoko Hotel
The Prince Hakone Lake Ashinoko Hakone
The Prince Hakone Lake Ashinoko Hotel Hakone

The Prince Hakone Lake Ashinoko Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 379 out of 735 reviews
Rating 8 - Good. 247 out of 735 reviews
Rating 6 - Okay. 63 out of 735 reviews
Rating 4 - Poor. 28 out of 735 reviews
Rating 2 - Terrible. 18 out of 735 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

peachaya

Stayed 2 nights in Dec 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our accommodation was wonderful with friendly and helpful staff. However, the price tag of their Japanese style restaurant was overly priced. For example, a small plate of tempura was around $25 USD. We ordered our dinner a La carte and was 19,000 yen, around $122 USD. If we had done a set menu, average price would have been over $120/pp. The highlight was a 3 minute walk to the doorway to the view of Mt. Fuji, about 1800 yen/pp. we had great opportunity for pictures!
Stayed 1 night in Dec 2024

10/10 Excellent

Fangqiu, Newmarket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice decoration, friendly staff, decent food, good facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Marina

Stayed 2 nights in Nov 2024

10/10 Excellent

Fabian, anacortes

Travelled with group
Liked: Cleanliness, amenities
Location, bfast, hospitality
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Jazzlyn

Stayed 1 night in Nov 2024

10/10 Excellent

Christopher J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

WEIJUN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 2 nights in Nov 2024

10/10 Excellent

Qiuyi

Stayed 1 night in Nov 2024

8/10 Good

Christian

Stayed 1 night in Nov 2024

10/10 Excellent

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience in Hakone. Staff was excellent. Food good. Transportation by hotel worked well.
Stayed 3 nights in Nov 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a nice stay
We stayed here at the end of our Japan trip. The service was incredible, everyone was hopping up to help whenever we needed. Huang at the bell service specifically was very helpful to us. She helped us from start to finish. Food is expensive and there really isn’t another breakfast or dinner option around as most restaurants nearby close at 3-4pm. The food was good but not sure about value there. The room was spacious and there was a king bed which is hard to come by in Japan so we enjoyed that. The decor is definitely dated but from what we saw, majority of the clientele are older folks so they probably enjoy it. Atmosphere was very relaxing and we saw Mount Fuji everyday of our trip from the lawn of the hotel. There’s a free shuttle from Okawara Station, just be sure to book in advance on their website and there’s also a free shuttle to and from the town area of Hakone each day which was fabulous. Overall a nice stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Farida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax and recharge.
Great hotel, nice and beautiful location, friendly and helpful staff. The amenities are a little outdated, but feels very authentic and everything works well.
View of mount Fuji from a room balcony
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly five star accommodation in an immaculate setting. The level of service is actually six star. The hot springs (Onsen) were well kept and stocked with soaps and lotions and grooming aids. We dined at the well stocked buffet because we were there for one night but a longer stay would have included the French and Japanese cuisine.
Stayed 1 night in Nov 2024

10/10 Excellent

PIERRE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quite area, great views of the lake. Dining options limited (luckily we rented a car from Tokyo). I believe there is a cable car close by.
Stayed 1 night in Nov 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was comfortable and staff provided excellent service. Location next to Lake provided great views of Mt Fuji. Best service was the shuttle service hotel provided from train station and into the town of Motohakone.
Stayed 2 nights in Nov 2024

4/10 Poor

Heather

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This property is very dated and there are no inexpensive options for dinner. You had to pay $75 a head for dinner or nothing at all. The gift shop only had limited snacks. The bus service to town was limited as well so my kids hiked about 6 miles to get a pizza for the family. The hot springs were an additional fee. The location was beautiful but I would stay in town instead The hotel cost was extremely expensive for such an old dated hotel.
Stayed 1 night in Aug 2024

8/10 Good

Anh, San Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Oct 2024

2/10 Terrible

Britney

Stayed 1 night in Oct 2024

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. Kou was especially helpful. The gardens and lake are beautiful and on a clear day you could see Mt Fuji.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sandra, Virginia Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is awesome but the dinner options are limited and expensive. There were some excellent dining options within walking distance, but they all close by 4pm.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shirley

Stayed 1 night in Oct 2024

10/10 Excellent

William

Stayed 1 night in Sep 2024