2/10 – Ungenügend
Todd P.
16. Juli 2024
Verbesserungswürdig: Sauberkeit
The Property is Great - Vacasa is a terrible host
We checked into our house on a Monday. Upon arrival we immediately noticed that house cleaners had been to the house cleaning up after the previous guests, but it was not done well or completely. Here is what we found upon arrival:
- Diarrhea in the master bathroom toilet
- Used baby bottles on the floor
- The beds were made, but the sheets had not been washed
- In several of the bedrooms there was bedding thrown into the closets but not folded
- Kitchen utensils, cutting boards, and pots and pans were put a way, but dirty.
- Toiletries from the previous guests were left in the bathroom drawers and cabinets.
- Many of the floors in the bedrooms had dirt/mud on them and were clearly not vacuumed properly.
We contacted Vacasa immediately asking if they would send someone out to fix it, they told us they would check with the local staff and get back to us, and then never got back to us. They asked to send pictures which we did. At around 10:00 p.m. we realized nobody was going to come and fix the issue so we ended up cleaning what we could ourselves. We then contacted them the next day and got the exact same run around. During the week I sent a total of 8 texts to Vacasa and all 8 times they told me they were sorry for what happened, it was unacceptable and they’d check in with the local staff. Each of the 8 times I never got another response after being told they’d check with the local staff.
The house is great though, Vacasa is the issue
Todd P.
Aufenthalt von 6 Nächten im Juli 2024