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Hotel Isla Verde

3.0 star property

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Photo gallery for Hotel Isla Verde

Outdoor pool
Exterior
View from property
Outdoor pool
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Breakfast available

Explore the area

Map
Zona 0 sector Paskrabal, Santa Cruz La Laguna, Solola, 7014
  • Lake Atitlán
    ‪1 min walk‬
  • Multiple Use Area Lake Atitlan Basin
    ‪1 min walk‬
  • Los Elementos Day Spa
    ‪10 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪112 min drive‬

Room options

View all photos for Family Cabin, Multiple Beds

Family Cabin, Multiple Beds | Bed sheets

Family Cabin, Multiple Beds

  • Lake view
  • Sleeps 6
  • 1 King Bed and 4 Single Beds

View all photos for Cabin, Private Bathroom, Lake View

Cabin, Private Bathroom, Lake View | View from room

Cabin, Private Bathroom, Lake View

  • Lake view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Studio Suite, Private Bathroom

Family Studio Suite, Private Bathroom | Bed sheets

Family Studio Suite, Private Bathroom

  • Lake view
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

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View from property

Porta Hotel del Lago

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, (968)
The price is CHF 165
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Porta Hotel del Lago

About this property

Hotel Isla Verde

Beachfront, with outdoor pool
At Hotel Isla Verde, relax by an outdoor pool or hit the beach where you can enjoy snorkelling.
Hotel Isla Verde offers 10 accommodations, which are accessible via exterior corridors. This accommodation offers separate sitting areas. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Isla Verde, you're just a quick walk from Lake Atitlán. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a coffee shop, a restaurant, a beach bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a sauna, yoga classes and hiking/biking trails
  • Steps from Lake Atitlán and Multiple Use Area Lake Atitlan Basin
  • Cruise terminal shuttle service available for a fee
  • Pets welcome for a fee
Hotel Isla Verde offers its guests an outdoor pool and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 1076 square feet (100 square metres) and includes a conference centre. A library, a terrace, and multilingual staff are also featured at Hotel Isla Verde.

Smoking is allowed in designated areas at this Mediterranean Santa Cruz La Laguna hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8 AM to 11:00 AM.
Hotel Isla Verde has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 60 per night)
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 8 AM to 11:00 AM for a fee: USD 5 to 30 per person
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Beach yoga
  • Boat tours
  • Fishing
  • Hiking/biking trails
  • Kayaking
  • Library
  • Outdoor pool
  • Sauna
  • Snorkelling

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,076 square foot of space)
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • In the mountains
  • On a lake
  • On the beach
  • Outdoor furniture
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Champagne service

More

  • Access via exterior corridors
  • LED lighting
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
The property charges 4 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Due to traffic restrictions, vehicle access to this property is not available. The property provides transfers via boat from Panajachel boat dock from 8 AM to 7 PM. Alternatively, taxis (surcharge) are available from the Tzanjuyu public dock in Panajachel.

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 150 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 30 per person
  • Nearby parking fee: USD 60 per night (19685 ft away)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. The front desk at this property is open daily from 8:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Isla Verde Hotel
Hotel Isla Verde Santa Cruz La Laguna
Isla Verde Hotel
Hotel Isla Verde Santa Cruz La Laguna
Isla Verde Santa Cruz La Laguna
Hotel Isla Verde Hotel Santa Cruz La Laguna

Hotel Isla Verde Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 60 reviews
Rating 8 - Good. 19 out of 60 reviews
Rating 6 - Okay. 3 out of 60 reviews
Rating 4 - Poor. 1 out of 60 reviews
Rating 2 - Terrible. 4 out of 60 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Annalise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little hotel a short walk from the main part of Santa Cruz! Food was amazing, staff attentive, and we loved the hot tub and sauna (temsecal). Also very convenient right next to a tour company that took us on a kayak tour to cliff jumping!
Stayed 2 nights in Aug 2024

10/10 Excellent

Justina, Perth Amboy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I want am Ecological Experience and I got It!!
Stayed 1 night in Aug 2024

6/10 Okay

maria de jesus

Liked: Cleanliness, staff & service
Great view and a lot of steps
Well this a really eco friendly hotel... The view was great but there were 239 steps to our room, no wifi during our whole stay and one night without power. The hotel is actually better that the photos and food is quite nice. I wouldnt stay here again but it is a good option if this is your type of hotel.
Stayed 2 nights in Jul 2024

8/10 Good

Henry Carlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful but be prepared to climb a lot of stairs. My room was #6 and it takes about 10 minutes of climbing. Also, the property has no backup generator. There was no power during my 1st and 6th day. The showers were great though even if they are just solar powered. I stayed during the rainy season and the water still gets very hot. The dining options are limited so be prepared for that. The views from Santa Cruz are beautiful though that's why I prefer to stay in this town.
Stayed 6 nights in Jul 2024

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful magical place
What a magical place, a little cabin nestled on the hillside overlooking beautiful Lake Atitlan. From my bed I could see Volcano Fuego erupting far away. Be forewarned, it really is up a LOT of stairs, and the water is solar heated so on a cloudy day it’s a bit chilly. Staff incredible. Good delicious. Magic.
Stayed 3 nights in Jul 2023

2/10 Terrible

Ingrid R

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I was never able to make it to the hotel. I tried to cancel, even though I knew the reservation was non refundable. There were unexpected issues in the country, which made it impossible to travel (roads blocked) due to protests in the county.
Stayed 1 night in Nov 2022

2/10 Terrible

edward

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor attitudes and the staff doesn’t take covid seriously. Stay clear from this place.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Christopher, Geelong, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were amazing, the cabin was cozy and the restaurant was very relaxing.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Beautiful Hotel but...
This hotel is in a beautiful, quiet area. There is a lovely sun deck and yoga area overlooking the lake, and a cozy living room area with a wood burning fireplace by the reception desk. The private cabins have incredible views but are up over 200 stairs, so be prepared if you book one of them. However, for the price, some things could be improved on. The towels are old and ratty, and the bed linens are extremely old and have holes and/or mended holes. The blankets seem unwashed and are full of dust; I even found a couple dead insects in them.
Stayed 2 nights in Nov 2019

10/10 Excellent

SW, NYC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely best place we have stayed at so far. We spent 5 nights living in paradise at isla verde. Riley, Olí and everyone at this hotel were fantastic! The rooms, less room and more private cabin were perfect for us and just what we were looking for. It was definitely nature surrounded. I will say this hotel isn’t for everyone since the cabins are built on the side of a hill and all are located up some outdoor stairs. If you are squeamish about living things (animals including insects and plants) you want like it here. But if nature and physical activity is your thing, the place will deliver and then some. Be ready to shower in a semi open bathroom since it’s open to nature and the water is solar heated, so in days of less sun the water is tepid at best, it was all well worth it. We were looking to get away from the bustling people crushed city and this place was just what we needed. The food was FABULOUS!!! I wish I could have kidnapped their cook and brought her home!! We will definitely come back.
Stayed 5 nights in Aug 2019

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Had an amazing time at this beautiful gem! Staff was super friendly and accommodating, even calling for a private tour for us. Our bungalow was clean and beds super comfortable! The only drawback for me was that the kitchen didn’t open until 8am and being a coffeee fiend, I would have loved some coffee while watching the sunrise. But even then, I’d book again in a heartbeat!
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great garden setting, right on the lake. Nice rooms and amenities.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, peaceful ambient!! Perfect to rest! View to the lake and volcanoes is amazing!
Stayed 2 nights in Aug 2018

8/10 Good

Karin

Liked: Cleanliness, staff & service, room comfort
Worth It!
Lovely cozy hotel on the lake. Great for natur, swimming and exploring. Bathrooms could use some upgrading. ,
Stayed 2 nights in Aug 2017

8/10 Good

Karin

Liked: Cleanliness, staff & service, room comfort
A gem on lake atitlan!
Beautiful location on the lake with lovely views and gardens. Laid back and welcoming and the food was very good. The rooms were fine for the price but could use some sprucing up--particularly the bathrooms.
Stayed 2 nights in Aug 2017

10/10 Excellent

Jo, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to disconnect
Beautiful natural setting- the perfect place for a quiet getaway. Set on the side of the mountain, the hotel and location are pretty rugged, so be prepared to climb some stairs. Staff are incredibly friendly and accommodating, although food and drink service closes up on the early side.

10/10 Excellent

Jessica, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it!
Plus the food was great! Dinner was well worth it! Yes... There are a ton of steps, but its on a steep mountain. So If you aren't in decent shape this might not be the right place for you. But then again, all the lake villages really require a level of fitness to enjoy, except maybe Pana. The hotel is gorgeous. Staff super friendly. Would stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property on Lake Atitlan
Enjoyed my stay here at this charming eco-lodge. It was clean, quiet and the staff was friendly and very helpful. The food was great, but they do tend to serve a lot of pollo for dinners so best to find other restaurants if you want some variety. Hard to beat the gorgeous lake views from all the decks. You will get a great workout climbing the stairs daily to your cabana!

2/10 Terrible

Robert

Disliked: Staff & service, room comfort
Horrible Customer Service/Unattended for Party
During the second night stay, I arrived back to the hotel after hiking only to see that it had been left virtually unattended minus a few service staff. The wifi had been turned off, and as a result, I kindly approached the only staff at the hotel to access the wifi only to be treated like absolute garbage. They had no interest in helping me connect to the internet, tried to rush dinner so they could leave and overall had a very poor attitude. I asked about when the managing staff would return, and they said that they were at a party all night and left little detail. It was absolutely horrifying that they left the hotel unattended in the middle of a rural area of Guatemala. The service staff indicated that they were soon leaving, so I decided to depart the hotel that evening to stay at another one. The next day, I asked for a refund for the night that I did not stay, and I was refused such a refund. They did not seem to care or acknowledge their responsibility in running a business. I will petition that Hotels.com remove them from their site, because it is clear that this hotel does not have any interest in providing a service to its guests. This hotel is run by a bunch of party kids that do not care about service. I urge you not to stay here for any reason. There are plenty of other options! Finally, to make matters worse, they actually charged me double for food, which they did reimburse finally but just adds more evidence that this hotel is not what it seems.

8/10 Good

JAVIER

Liked: Staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem on Lake Atitlan
This hotel is a group of casitas situated on lushly manicured grounds. Our cabin was tastefully rustic and spotless. The hotel has an excellent restaurant, on-site yoga, and gorgeous lake and volcano views. It's easy to walk the short distance to the Santa Cruz public dock and catch boat the various villages that ring the lake. Service is top-notch and friendly. Hard to leave.