Staff was excellent in all respects; very responsive to requests. Rooms were clean and pleasant, if a bit small. Note that our room did not have exterior windows, and based on the layout, I'm guessing many/most of the rooms were like this. However, the rooftop lounge was very pleasant for hanging out if you wanted some fresh air and a view. The included breakfast was good.
My only real criticism was that the area immediately around the hotel was not great — definitely not super clean and noisy at times. We didn't feel like it was a high-crime area or that we were in danger, but it was on the sketchy side.
The hotel is a fairly short walk from Plaza Vieja, and there are a large number of restaurants within walking distance, ranging from so-so to very good.