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Annabelle Beach Resort - All Inclusive

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Annabelle Beach Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Pool
  • Gym
  • Spa

Explore the area

Map
Anissaras beach, Hersonissos, Crete Island, 70014
  • Sarandaris Beach
    6 min walk
  • Port of Hersonissos
    5 min drive
  • Convention Centre Creta Maris
    6 min drive
  • Heraklion (HER-Nikos Kazantzakis)
    31 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for VIP Suite Sharing Pool

VIP Suite Sharing Pool | In-room safe, blackout curtains, WiFi, bed sheets

VIP Suite Sharing Pool

  • 40 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Villa

Villa | In-room safe, blackout curtains, WiFi, bed sheets

Villa

  • 70 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Double Bed

View all photos for Family Room

In-room safe, blackout curtains, WiFi, bed sheets

Family Room

  • 37 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, blackout curtains, WiFi, bed sheets

Standard Double Room

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Bungalow

Superior Bungalow | In-room safe, blackout curtains, WiFi, bed sheets

Superior Bungalow

  • 28 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed OR 3 Single Beds

View all photos for Junior Suite

In-room safe, blackout curtains, WiFi, bed sheets

Junior Suite

  • 37 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

Similar properties

Exterior

Palmera Beach - Adults Only

Pool
Hot tub
All-inclusive
Spa
4.3 out of 5, Excellent, (131)
The price is CHF 59
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Palmera Beach - Adults Only

About this property

Annabelle Beach Resort - All Inclusive

Luxury property on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Annabelle Beach Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 2 restaurants.
Annabelle Beach Resort - All Inclusive offers 262 accommodations with a safe and a hairdryer. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Hersonissos property provides wireless Internet access for a surcharge. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include outdoor tennis courts, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include facials, body treatments and manicures and pedicures.
During your stay at Annabelle Beach Resort - All Inclusive, you're just a quick walk from Sarandaris Beach. Free WiFi in public areas, free self-parking and 2 outdoor pools are available.
  • Free Wi-Fi in some public areas
  • Free self-parking and extended parking
  • Drinking and dining options include 2 restaurants, a beach bar and a poolside bar
  • WiFi for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Treat yourself to manicures and pedicures, facials or body treatments at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • 6 minutes on foot from Sarandaris Beach and a 5-minute drive from Port of Hersonissos
  • Airport shuttle service available for a fee
Annabelle Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Annabelle Beach Resort - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a seasonal outdoor pool. Self parking is free.

This 5-star Hersonissos property is smoke free.

Ambrosia – This buffet restaurant serves lunch and dinner.
Taverna Athena a la carte – This restaurant only serves lunch.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Limited gourmet or à la carte dining

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, German, Greek, Italian

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 5 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free extended parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ambrosia
  • Taverna Athena a la carte

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • No lift

More

  • 17 buildings
  • Banquet hall
  • Built in 1992
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: EUR 5 per day (rates may vary)
  • Airport shuttle fee: EUR 40 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Annabelle Beach Resort - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Property Registration Number 1039Κ015A0046500

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Aks Annabelle Village
Aks Annabelle Village Chersonissos
Annabelle Beach All Inclusive Hersonissos
Aks Annabelle Village Hotel Chersonissos
Annabelle Village Hotel
AKS Annabelle Beach Resort Hersonissos
AKS Annabelle Beach Resort
AKS Annabelle Beach Hersonissos
Annabelle Village Hotel Chersonisos
Annabelle Village Hersonissos
Annabelle Village Hotel Hersonissos
Annabelle Village Crete
AKS Annabelle Beach Resort Crete, Greece
Annabelle Beach Resort All Inclusive Hersonissos
Annabelle Beach Resort All Inclusive
Annabelle Beach Hersonissos
Annabelle Beach
Annabelle Beach All Inclusive
Annabelle Beach Resort All Inclusive
All-inclusive property Annabelle Beach Resort - All Inclusive
Annabelle Beach Resort All Inclusive Hersonissos
Annabelle Beach All Inclusive Hersonissos
Annabelle Beach All Inclusive
Annabelle Beach Resort - All Inclusive Hersonissos
Aks Annabelle Village Hotel
AKS Annabelle Beach Resort
Annabelle Beach All Inclusive
Annabelle Inclusive Inclusive
Annabelle Beach Resort All Inclusive
Annabelle Beach Resort - All Inclusive Hersonissos
Annabelle Beach Resort - All Inclusive All-inclusive property

Annabelle Beach Resort - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 98 reviews" "
Rating 8 - Good. 35 out of 98 reviews" "
Rating 6 - Okay. 15 out of 98 reviews" "
Rating 4 - Poor. 3 out of 98 reviews" "
Rating 2 - Terrible. 1 out of 98 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Misel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent I suggest
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Denisa

Liked: Cleanliness, staff & service, property conditions & facilities
An overall the hotel is good with all facilities needed
Stayed 7 nights in Aug 2023

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We have just returned from a 9 night stay in Annabelle. And we absolutely loved it. Family of 3 boys 13, 16 and 17 and always something to do for them. The animation team were excellent all through the day. Villa was lovely and spotless. Cleaned every day. Lovely location on the beach and only a few minutes from Hersonnisos. Food was lovely and great selection every night. We will be back
Stayed 9 nights in Jun 2023

8/10 Good

Helen

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff brilliant, food very good, room - carpet needs deep clean. Bar, reception, waiters and waitresses all worth their “weight in gold”. Just property need some “Love and Clean”.😁
Stayed 20 nights in May 2023

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Miko

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
אכזבה גדולה מנופש שהיה אמור להיות מושלם
אתחיל בטוב: תודעת שירות גבוהה ונעימה מכל אנשי צוות המלון. הזמנו 7 לילות בווילה ולילה נוסף בחדר ו.אי.פי.בדלפק הקבלה התבסרנו שחלה טעות ונקבל לשני הלילות הראשונים חדר משפחתי רגיל ורק בלילה השלישי נעבור לווילה. ברור לנו שזאת לא טעות והווילה נימכרה על חשבונינו למרבה במחיר. מאוכזבים מאוד שמנו את התיקים בחדר וניגשנו לחדר האוכל. האוכל מתחת לכל ביקורת. לא טעים, ממוחזר, ירקות יבשים ולא טריים, מרגיש כאילו כל האוכל המבושל בושל עם אותה אבקת מרק לא טובה.האוכל במסעדה ליד הבריכה היה קצת יותר טוב, אך לאכול 8 ימים בדיוק את אותו האוכל ממש לא מעניין וגם בסוף לא טעים. נקיון החדרים לא היה משהו, ה ווי.פיי היה בתשלום עם זמן ארוך ללא קליטה. אנחנו לא נחזור לשם !
Stayed 1 night in Aug 2022

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More 4* than 5*
Very nice complex, not suitable for anyone with mobility difficulties as there are lots of steps between the reception and pools/rooms etc. 5 minutes walk from covey beaches and about 40 minutes walk to the center. I would recommend it but don’t pay for WiFi as it only works in the room and reception but nowhere else! Friendly staff and daily cleaning service with fresh cold water every day. Food was on occasion repetitive but enough to make a meal of! Not many Brits but that could be positive or negative depending what you want! More 4* than 5*
Stayed 6 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Very good resort but not disable friendly
The resort is very good and had good facilities. The beach area was excellent and the swimming pools were clean and not crowded. The restaurant had good variety but not appropriate for a total vegetarian. According to them, fish was counted as vegetarian so you need to be aware of this. The cleanliness of the restaurant was not as good as it should have been. The bar staff were partial when serving and would ignore you and serve people who came after you. This is not acceptable. The accommodation was very good but the resort is not disable friendly and the restaurant was quite far from the bungalows and you could get a room on 1st floor. However, your luggage was taken to your rooms by the porters. The town is a taxi ride away for 9 Euros each way. There is a need for some improvements in the restaurant and the bar. Overall, it is a good resort for people without disabilities.
Stayed 1 night in May 2022

8/10 Good

Rudolph

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022

10/10 Excellent

Sylwia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

10/10 Excellent

Maxim, Stoneham

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2021

10/10 Excellent

Chiu Yui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel, recommend it to everyone who wants to go to Crete, very reasonable price and what you get is more than you pay, satisfy on everything, I should go back again.
Stayed 9 nights in Jul 2021

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we were looking for
We don't normally stay at all-inclusive places as the focus tends to be too much on the food, but at this place there were multiple pools, it was right on the beach, they had ping pong and entertainment options and it was near Saradari beach when we wanted an escape from the family atmosphere. And the food was pretty good too; certainly ample portions.
Stayed 2 nights in Oct 2019

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pretty nice location, great location.
Great family vacation, great service from all of the staff, great food in the main resturant. Alternative resturants were limited, The Taverna wasn't available for us during our stay as the only available day was for Seafood menu and closed on the weekend. The non-alcholic drinks were not so great, better to drink water and the resort is a little order, rooms in particular need more modernisation.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!!! The food was delicious with variaty of dishes with great cooks and staff around the kitchen and dinner area. the staff very experienced and nice. The entertainment team was the most happy and great team I have ever seen before . The hotel was amazing. Spa treatments were very nice. Reception and management very professional. It will be a good dwcision0
Stayed 8 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
COULD BE BETTER !!
a bit remote nothing really outside the hotel . lots of steps . food well cooked but nothing special . room cleaning leaves a lot to be desired . wifi very very expensive
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2019

10/10 Excellent

AB

Liked: Cleanliness, staff & service
Facilities very good and excellent animation team. It’s a shame none of the swimming pools were heated, if one was then we would be booking again for next Easter as we have young children and the pool was too cold. Apart from that great location right on the beach, food good and we had a nice holiday
Stayed 6 nights in Apr 2019

8/10 Good

Family, UK

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel. Could be great with more customer care
A nice comfortable hotel with most of the facilities to be expected from a beach side resort. Excellent range & quality of food. The beach is a little shingly but the pools are very good. Would’ve preferred another restaurant option on site or another taverna & maybe another bar. The main restaurant was always very busy which meant that, at peak times, it was necessary to wait for items to be topped up or replenished, which was somewhat frustrating. The large footfall in the main restaurant also tended to result in the staff being overly keen to clear plates away, often before we had finished eating. This was disappointing & slightly irritating. Another restaurant on site would spread the footfall. The Athina Taverna was our favourite, with excellent quality food and very friendly & attentive staff, particularly Ceskenda & Kostas, who were great - a real credit to the hotel. Elsewhere in the hotel we found the staff to be fairly indifferent or quite unfriendly and sometimes surly. This was particularly the case in the the pool bar, the main lobby bar and Reception. We had to ask 4 times for a late check out, as we were not flying until the evening of our departure date. We were only finally told this would be OK on the morning of our departure which could have been very awkward had the answer been no. The Entertainment Team were OK & quite friendly. Our room (for a family of 4) was smaller than expected but it was comfortable & very clean. Good, but could be so much better.
Stayed 12 nights in Jun 2018

8/10 Good

Ajay, Luton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but not excellent
Pros: Nice, clean, modern, beautiful resort right on the beach. All staff very polite, helpful and obliging and would go the extra mile to make your stay a positive experience. Special thanks to Maria. Two large outdoor swimming pools,one indoor pool, one kids paddling pool, and a jacuzzi (at extra cost) Free WiFi in public areas but extra cost in rooms. Great spa/massage treatments available but at an additional cost. Good food but the menu did not vary very much. For example, mainly Mediterranean cuisine and no Indian or Chinese food. Unlimited food and drink through out the day, but no tea/coffee making facilities in the room, nor at lunch or dinner in the main restaurant. Unlimited alcoholic drinks but for only standard beer and wine. Premium beers & wines at extra cost. Good activities for children. House keeping is very good. Cons: Air conditioning panel was broken but the AC itself did work Pebbly beach. Many unused reserved sun beds despite no reservation policy. Some sun beds were dirty. Table tennis tables old and need replacing. WiFi connectivity and speed is poor. Lots of steps - not for the elderly or anyone with walking difficulties. Most rooms do not have a sea view. Some rooms have pool view, others have view of the walkway and some have a view of the road. No lifeguards at any of the pools, but there is a life guard at the beach.
Stayed 7 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly staff. Everything you could want from a 4 star hotel. Good food On the stony beach Things to improve: The gym looks like it was fitted out in the 90s. Equipment is rusty, weights are missing and in order to get the air con working you have to open the fuse box and DIY! Mats on floor are embarrassing. You can still get a decent workout - but it’s the gym of a 3 star hotel. That’s being generous. The rooms are very basic although comfortable - good air-con - but you really do feel like you’ve stepped back in time. Wi-fi very intermittent. For 5 days we didn’t have it in our room even though we paid for it. Staff very accommodating though and were happy to move us to a room they thought would be better. Kids club excellent - kids entertainers very good. Irini on relax pool bar lifts the whole place! She really knows how to serve and bring even more sunshine to the hotel. Kati, Anna, Valentina looked after our little one very well - always happy and smily. Overall - I would definitely return because you get what you pay for - for the price we paid we didn’t expect a 5 star hotel. And it isn’t. The service is. The food is very good. But it needs a refresh to hit high standards.
Stayed 13 nights in Jun 2018

6/10 Okay

Mrs P, london

definitely not a 5 star hotel
Plenty of food and drink available but quite repetitive. Hotel is not five star and could do with sprucing up overall as quite drab. Staff were polite with the odd exception! Was disappointed no wifi in our room even though we had paid extra for the vip suite. Nice pool to go with the suite but again needed attention to general décor. Quite a good price for our stay but this was reflected in the facilities etc.
Stayed 7 nights in Oct 2017

10/10 Excellent

Eugene Xavier , Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice classy hotel with a nice beach front
Love the whole set up, facilities and stuff. Highly recommended for a chilled relaxing holiday. Staff are friendly, the whole place is spacious with easy access to everything. Only drawback I found was the repetitive food, could have been a bit more choice. Also with daily evening program, could have been a bit more creative with shows and events. But overall highly recommended, I will definitely go back there

10/10 Excellent

TripG, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb..amazing food, friendly, proff staff
We loved staying at anissaras beach resort. The staff were very friendly and genuinely wanted to help you if you ever approached them with questions. The cleaning lady came every day and the room was always very clean, and she always left local flowers in our room, even taking care of removing the pollen stems, which i particularly appreciated. The shower was exceptionally good. The breakfast buffet is amazing: milk, yoghourt with fresh fruits, every type of cereal you can want, the usual fry-ups, as well as other med treats. At first we had booked for bed and breakfast, but as there arent many restaurants close by, we upgraded to half-board (you get the food but pay extra for the drinks). The food was delicious, always fresh and lots of choice. There are 2 restaurants: buffet and a la carte. Tip: If you want to use the a la carte restaurant, you need to book at the reception desk at least 2 days in advance. The grounds are very pretty, lots of vegetation. Our room/bungalow (017) was located right by on-site church, although the size is more like a 'capilla'. if you want to use the pools, you must collect the towels from the hut near the beach. Theres an area near the spa with tables and so e folders that tell you what days/times touring companies reps will visit the hotel, so that you can speak with them and book a particular tour.