Although we never directly communicated with Dale, we appreciated the owners' thoughtfully provided night lights (high country nights are DARK!), new shower curtain liner & lots of hangers. Drapes/blinds in bedrooms/bathrooms only. Upstairs jacuzzi tub, downstairs shower. Steep approach on paved road, short gravel driveway. Tricky keycode lock on side door; wait for green circle before trying to open/enter. Wait a few minutes to retry if unsuccessful. Sapphire Valley Resort has a clean gym, indoor & outdoor pools, hot tubs. Next time we'll try the boat rentals!