Well, the ceiling in the bathroom collapsed the third night we were there. See the photo below. We could have been really hurt if someone was in the bathroom when it happened.
The hotel staff fumbled around until we told them we would be needing a new room (kind of obvious, huh?). The Hampton Inn chose not to refund any of our money because we booked the room through Hotels.com. The gave us 15000 Hilton Honors points, which is worth about 1-2 nights at a Hilton property.
So, that was scary, and I was really disappointed in how the Hampton Inn Holland and Hilton customer service handled the whole thing. (We're long-time Hilton Honors members.) They were even rude about it.
I worked my way up a few layers into Hilton's customer service chain of command, and the answer was "Since you booked this room from Hotels.com, we can't give you a refund." Of course, that's not true. If one of us had been in the bathroom when the ceiling collapsed, they certainly would have been able to compensate us for the injuries (and the room).
We stay at Hampton Inns regularly, and we tend to go with the Hilton properties whenever possible. The Holland hotel is getting old, and it's not close to much in Holland. So, we won't be staying here again. And, we're going to be thinking twice about staying in Hilton properties from now on.
On the positive side, Hotels.com did give us $150 in OneKeyCash, which we didn't expect. That's something, but Hilton should step up its game.
