4/10 – Schlecht
Owen
Geschäftlich gereist
18. Juni 2025
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The Elephant and Castle in Holmfirth, while aesthetically appealing, falls short in several basic areas. Upon check-in, I was informed that weekday breakfasts were limited to a continental option, though a bacon sandwich was kindly offered and delivered. However, I was required to pay an unexpected £50 deposit for room damages upfront.
The room was exceedingly cold, despite the radiator being on full blast. The towel radiator in the bathroom provided minimal relief but was difficult to operate due to its height. Night one was disrupted by rattling sash windows with loose latches, forcing me to sleep in a T-shirt due to the Arctic-like temperature.
On the second evening, the staff directed me to leave my key in the door and exit via the fire escape the next morning, raising concerns about the deposit return process. Breakfast was unavailable, contrary to prior information. The room lacked turndown service—coffee, biscuits, and the bed were untouched from the previous day.
In the bar, no last orders bell was given, and service abruptly ended at 11 pm without forewarning. The back-of-house areas were disappointing, though the room presentation was commendable. Wi-Fi was limited to the bar area, and poor 4G signal compounded communication issues.
Ultimately, I left for The Bridge Hotel for a proper breakfast and decided to return to my preferred hotel for future visits. A week later, I had to call for my £50 refund; it was not issued voluntarily. While the rooms resemble well-pre
Owen
Aufenthalt von 2 Nächten im Juni 2025