The place itself is beautiful, wonderful downtown Waikiki location, within walking distance of everything. Free parking was absolutely the best to have!
The major complaint we had was the check-in process. It still needs to be streamlined. You are dealing with several companies with this place. We had early flights in and checked to see if we could have an early check in via email (VRBO/RedAwning) they told us to check with property management closer to our stay (Koko Resorts or Waikiki Bayan hotel- unsure at that point).
Upon arrival at Waikiki Bayan hotel I asked the girls at the front desk to direct us who to talk to about checking in, we are told to go to Tower 1, level 5 for Koko Resorts Vacation Rentals, there I found a sign on the door that indicated they had moved offices and to call a phone number. I call the number, get a voicemail and leave a very detailed message and never, ever received a return call at any point during our stay. At this point, the only information I had was, that we could check into our room after 4pm, BUT, no where had I received ANY information as to WHAT our room number was ANYWHERE. We wait an hour for a callback and never receive one from Koko Resorts, so I call RedAwning and finally receive an answer, the individual is able to tell me the room number and it was still being cleaned at that time and would call me back when it was done. We never received a call. So we just did other things until 4pm and then returned to the hotel.
That whole process was very frustrating and I hope it can be learned from and further streamlined for future guests, because the place is really nice.
The other thing that was never mentioned, and was told to us by the garage attendant, is, inside the room are keys hanging up that you will need at night because the rooms to elevator doors in the garage are locked at night and those keys open the doors.
The third thing that needs to be addressed, in the emails sent through VRBO, check out says 9:00am, in the rule book on the kitchen table, one side says checkout is 10:00am and directly on the other side says 11:00am.
**The bathroom faucet does need to be fixed, half sprays out the faucet and the other out the shower when you use it, that should be any easy fix though.
We really did love the place, it had lovely views, the location was wonderful, we felt safe, parking was great, and minus the hiccups for check in, we highly recommend it!