2/10 Horrible
Leslie
Voyage en famille
19 août 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
ROACHES EVERYWHERE!!!!!!!
First off I booked the room because my home was getting work done and we had to be away from it for some days. I book the room close by my house and also because it had a pool and also because they also had a kitchen and houston weather was at 100 plus degrees here. The guy who checked me in was very kind and friendly. When we finally got into the room upon getting our belongings put away, we noticed a roach on the refrigarator and then opened it and it was 2 or 3 more. We killed them and before we unpacked anything I called the front desk to see if we could be moved. There was no other room because they where completely booked. So I asked if the manager was available to see what he or she could do. She (frances) wasn't going to be in until the next morning and that I can talk to her about the room. We cleaned out the fridge and put our items in it and noticed more roaches throughout the room. Killed those and didn't put our things on the floor or any where but the table or couch or the bed. The following morning the manager sent maintanace man to spray. That didnt work it seemed like it was food for the roaches and that made more. We couldn't check out because we couldn't go home and also rooms that where around us where fully booked because of the previous storms here because we where without power and etc. When we checked out I adviced the manager (Frances) that the room was infested with roaches and that before they booked it they needed to bomb.Safe place was the bed!!
Leslie
Séjour de 3 nuits en août 2024