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The Whitehall Houston

4.0 star property
VIP Access

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Photo gallery for The Whitehall Houston

City view from property
Interior
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, Tempur-Pedic beds, in-room safe, desk
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • Room service
  • 24/7 front desk
  • Pool

Explore the area

Map
1700 Smith St, Houston, TX, 77002
  • Toyota Center
    ‪13 min walk‬
  • Daikin Park
    ‪20 min walk‬
  • George R. Brown Convention Center
    ‪2 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Room, 1 King Bed

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Mobility Accessible

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Double Room, Mobility Accessible

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Double Room, 2 Double Beds

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Presidential Suite

  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Double Room, 2 Double Beds

  • City view
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 1 King Bed

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Double Room

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property amenity

Holiday Inn Houston Downtown by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, (1248)
The price is CHF 136
for 1 room
includes taxes & fees
6 Jun - 7 Jun
Holiday Inn Houston Downtown by IHG

About this property

The Whitehall Houston

Hotel with free local shuttle, near Toyota Center
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site.
The Whitehall Houston offers 259 accommodations with a safe and complimentary newspapers. Tempur-Pedic beds feature premium bedding. Premium cable televisions are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
The Whitehall Houston's great location gets high marks from our customers. During your stay, you're just a quick walk from Sam Houston Park. Features include free WiFi in public areas and a free area shuttle, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • 14 minutes by foot from Toyota Center and a 2-minute drive from Downtown Aquarium
  • Free local-area shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Whitehall Houston offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Whitehall Houston. A free area shuttle within 1.0 mi is available. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Houston hotel.

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 11:00 AM.
The Whitehall Houston has a restaurant on site.
Part & Parcel – On-site cocktail bar. Open daily.
Buffalo Bayou Coffee – This coffee shop only serves lunch. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 1 mi
  • Limo/town car service
  • Valet parking on site (USD 40 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buffalo Bayou Coffee
  • Part & Parcel

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 4 2025 to April 13 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 15 per person
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

The Whitehall Houston Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 842 out of 1445 reviews
Rating 8 - Good. 270 out of 1445 reviews
Rating 6 - Okay. 158 out of 1445 reviews
Rating 4 - Poor. 76 out of 1445 reviews
Rating 2 - Terrible. 99 out of 1445 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Whitehall one night stay for downtown event

First time staying, it was conveniently located to the event we were attending. Easy in Easy out, valet was good, we took lyfts from the hotel, easy. restaurant on the 2nd floor had really good food and cocktails. Room was comfortable, we did get two double beds instead of a King, but that was not the hotel's fault, I selected any available. Our room was a little noisy due to the interstate proximaty, but not bad. A/C was nice and cold. My only complaint on the room was the bathroom was on the small side. I would stay here again, and likely will in the future.
Stayed 1 night in Feb 2025

8/10 Good

Tahiesha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities
There has been a winter event happen here with negative temps (Celsius) and the AC does not heat. actually, it will only blow cold air. We are not the only ones. Everyone is asking each other in the elevators if their hearing is working.
Stayed 3 nights in Feb 2025

4/10 Poor

Paulo

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a very good stay!

The hotel was very cold, no hot water for showers and the rooms are very outdated.
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard, Gladewater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

christina, bay city

Liked: Cleanliness, amenities
Staff were very friendly and helpful. Pool was relaxing. Rooms were very nice. I would stay again
Stayed 2 nights in Feb 2025

10/10 Excellent

Laura

Stayed 1 night in Feb 2025

10/10 Excellent

Ernesto

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Cindy

Stayed 1 night in Feb 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, just TV never turned on but since we weren't in the room for that long, i just didn't report it.
Stayed 1 night in Feb 2025

10/10 Excellent

Katelyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employees were very kind and attentive. My girlfriend and I felt very safe at all times and the food was fantastic. I thought the price was expensive at first but during my stay I thought it was a great value for money!
Stayed 3 nights in Feb 2025

2/10 Terrible

Julio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Given the wrong room. Room was dirty. found opened, haft way used bottle of wine.
Stayed 2 nights in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Stayed 1 night in Feb 2025

6/10 Okay

Dustin

Business traveller
Liked: Cleanliness, amenities
Valet and lobby area was very nice. The room was average at best.
Stayed 2 nights in Feb 2025

10/10 Excellent

Fusun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is good. Our request was complied, room and hotel are in excellent conditions We were generally happy
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Hot Water An Issue

Hot water barely worked. I was expecting a better experience considering the $300+ nightly rate.
Stayed 1 night in Feb 2025

10/10 Excellent

kris

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great hotel

The hotel smells great and the staff is wonderful. Beds are extremely comfortable. Second time here and i would definitely recommend! Bathroom lighting sucks and shower was good pressure but could have been better if the shower thing pulled all the way up. Bath was filling up as I showered you get the point. Room 630
View
Stayed 3 nights in Feb 2025

4/10 Poor

Kelly

Stayed 3 nights in Feb 2025

10/10 Excellent

Harold

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The top 3 for Whitehall Houston during my stay. 1) The staff is WONDERFUL!! Very professional, greeted me every time I entered the lobby area and valet station. If I called with a request it was given the attention required at that time, no delay. 2) The appearance in the lobby, loading area, and hotel restaurants had modern finishes that gave hints of upscale and comfort. 3) The hotel had a peaceful atmosphere; very quiet but inviting.
Stayed 4 nights in Feb 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always decent

The Whitehall is a good place to stay that has consistently nice rooms and good staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Corey, Elizabethtown

Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night business stay downtown

Business trip 2 nice stay. Close enough to downtown meeting locations and easy commute to airport. Rooms seem a little dated but lots of onsite amenities restaurant, nice outdoor bar. Staff was extremely friendly always said hi or welcome back when I came through the lobby. WiFi worked great throughout the property. Perfect for a 2 night business stay.
Stayed 2 nights in Feb 2025

6/10 Okay

LACEY, Bentonville

Business traveller
Rooms weren’t as clean as other places. Outside bar was amazing
Stayed 2 nights in Feb 2025