Booking this property turned out to be a frustrating experience for us. We mistakenly booked the wrong dates well in advance and promptly notified the hosts. Despite this, upon the intended day of check-in and after confirming with the host, we arrived to find ourselves unable to access the property. The lockbox provided was empty, and subsequent attempts to reach the host via text, phone, and the app went unanswered for an hour.
Feeling stranded and unsure of what to do with our luggage, we reluctantly booked alternative accommodation for the night. It wasn't until VRBO intervened that the host finally responded, albeit with a defensive and unwelcoming attitude. We attempted to discuss a refund due to the inconvenience but were met with further discomfort from the host, who was unnecessarily accusatory towards us.
Moreover, the property's confusing multiple key locks with the same code added unnecessary stress to an already challenging situation. Overall, our experience with this booking left us feeling disappointed and unsupported. We would not recommend this property to others based on our interactions and the lack of professionalism displayed by the host.
We were deeply unsettled to learn that the property had multiple key locks with the same code. This raised significant safety concerns for us, as it appeared that the code might be shared among different guests. This practice felt insecure and unsafe. We absolutely do not recommend this place.