Our stay at the Horseshu Hotel had several challenges. Upon arrival, the hotel sign was not illuminated, making it difficult to locate, though Google Maps was helpful in finding the destination. Check-in is handled across the street at Cactus Pete's, which, while not a major issue, was somewhat inconvenient.
Accessibility at the Horseshu (specifically the Buffalo building) is a significant concern. None of the entrances offer ground-level access, making it difficult to use a valet cart. Stairs are present throughout the property, except for one location that still requires navigating stairs to reach the parking lot.
Upon entering the building, there was a strong odor of marijuana, which detracted from the overall experience. Wayfinding was also an issue—our room was not clearly marked on the signage, leading to some initial confusion and requiring a lengthy walk to locate it.
On a positive note, the beds were clean, and while the bathroom was fairly standard, it was functional. The highlight of our stay was the check-in attendant, who was exceptionally pleasant and professional, making an otherwise frustrating experience more manageable.
Overall, while the hotel has potential, improvements in signage, accessibility, and cleanliness would greatly enhance the guest experience.