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Mandarin Oriental, Jakarta

5.0 star property
VIP Access

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Photo gallery for Mandarin Oriental, Jakarta

Lobby sitting area
Premium bedding, minibar, in-room safe, desk
Banquet hall
Mandarin, Suite | Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Spa
  • Room service

Explore the area

Map
Jalan MH Thamrin, Jakarta, Jakarta, 10310
  • Grand Indonesia
    ‪5 min walk‬
  • Thamrin City Shopping Mall
    ‪10 min walk‬
  • National Monument
    ‪4 min drive‬
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

  • 47 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Connecting Rooms (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, Connecting Rooms (Monument View)

  • 94 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 2 Bedrooms (Urban)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Urban)

  • 111 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Connecting Rooms

  • 94 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Room, 1 King Bed (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Monument View)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Urban)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Urban)

  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

  • 47 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Club Room, 1 King Bed

View from room

Deluxe Club Room, 1 King Bed

  • 47 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Urban, Monument View)

  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Monument View)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Monument View)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Urban)

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed (Urban)

  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed (Urban, Monument View)

  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 2 Single Beds (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Club Suite, 2 Single Beds (Urban, Monument View)

  • 64 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Oriental Suite, Suite

Oriental Suite, Suite | Living room | 42-inch LCD TV with cable channels, TV

Oriental Suite, Suite

  • 95 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Mandarin, Suite

Mandarin, Suite | Premium bedding, minibar, in-room safe, desk

Mandarin, Suite

  • 200 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room (Monument View)

Premium bedding, minibar, in-room safe, desk

Twin Room (Monument View)

  • 47 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Mandarin Suite

Living area | 42-inch LCD TV with cable channels, TV

Mandarin Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Oriental Suite

Premium bedding, minibar, in-room safe, desk

Oriental Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Urban Two-Bedroom Suite

Premium bedding, minibar, in-room safe, desk

Urban Two-Bedroom Suite

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Monument View Room King

Premium bedding, minibar, in-room safe, desk

Monument View Room King

  • Sleeps 3
  • 1 King Bed

View all photos for Urban Club Suite Monument View Twin

Premium bedding, minibar, in-room safe, desk

Urban Club Suite Monument View Twin

  • Sleeps 2
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Urban Club Suite King

42-inch LCD TV with cable channels, TV

Urban Club Suite King

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Urban Suite King

42-inch LCD TV with cable channels, TV

Urban Suite King

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Urban Club Suite Monument View King

Premium bedding, minibar, in-room safe, desk

Urban Club Suite Monument View King

  • Sleeps 2
  • 1 King Bed

View all photos for Monument View Club Room King

Premium bedding, minibar, in-room safe, desk

Monument View Club Room King

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Monument View Connecting Room

Premium bedding, minibar, in-room safe, desk

Monument View Connecting Room

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Deluxe Club King Room

Premium bedding, minibar, in-room safe, desk

Deluxe Club King Room

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Urban Suite Monument View

Premium bedding, minibar, in-room safe, desk

Urban Suite Monument View

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Connecting Room

Premium bedding, minibar, in-room safe, desk

Deluxe Connecting Room

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Monument View Room Twin

Premium bedding, minibar, in-room safe, desk

Monument View Room Twin

  • Sleeps 2
  • 2 Single Beds

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About this property

Mandarin Oriental, Jakarta

Luxury hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a nightclub, a health club and a bar/lounge. Change of towels is available on request
Mandarin Oriental, Jakarta offers 272 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and body wraps. A variety of treatment therapies are provided, including reflexology.
Our customers tell us that they can't get enough of the helpful staff at Mandarin Oriental, Jakarta. During your stay, you're just a quick walk from Grand Indonesia. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at Lyon, a fine-dining restaurant that serves French cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with Swedish massages, body wraps or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 10-minute walk of Grand Indonesia and Thamrin City Shopping Mall
  • Airport shuttle service available for a fee
Mandarin Oriental, Jakarta offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A nightclub, a sauna, and spa services are also featured at the luxury Mandarin Oriental, Jakarta. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Jakarta hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Lyon – This fine-dining restaurant specialises in French cuisine and serves brunch, lunch and dinner.
Li Feng – This fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Cinnamon – This restaurant specialises in Indonesian cuisine. Open daily.
MO Bar – On-site bar. Happy hour is offered. Open selected days.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 24 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cinnamon
  • Li Feng
  • Lyon
  • MO Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Free cot
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in stairways
  • High-pile carpet in room
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from March 20 2025 to March 24 2025 (dates subject to change):
  • Bar/Lounge(s)

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mandarin Oriental, Jakarta

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 24 for adults and from USD 12 for children
  • Airport shuttle fee: USD 79 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mandarin Oriental, Jakarta offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jakarta Mandarin Oriental
Mandarin Oriental Hotel Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta Hotel
Mandarin Jakarta
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental, Jakarta Hotel
Mandarin Oriental, Jakarta Jakarta
Mandarin Oriental, Jakarta Hotel Jakarta

Mandarin Oriental, Jakarta Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 368 out of 450 reviews
Rating 8 - Good. 54 out of 450 reviews
Rating 6 - Okay. 15 out of 450 reviews
Rating 4 - Poor. 5 out of 450 reviews
Rating 2 - Terrible. 8 out of 450 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

luc, hollywwod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Subodhkumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay in Jakarta
The food was worst, service was worst. People at front desk and con·cierge are really good but horrible food, and no maintenance at hotel at all. Don’t recommend to stay here at all
Stayed 1 night in Dec 2024

10/10 Excellent

Rickey

Stayed 6 nights in Dec 2024

10/10 Excellent

Nina Maudinia Herangi

Liked: Cleanliness, staff & service, property conditions & facilities
There was nothing I did not like. Staying at the Mandarin Oriental Jakarta is like coming home - my home away from home.
Stayed 11 nights in Nov 2024

10/10 Excellent

ERIC

Stayed 5 nights in Nov 2024

6/10 Okay

Hong Wai

Business traveller
Liked: Cleanliness, staff & service, amenities
Pros: - Staff is polite, friendly and helpful. - bed is comfortable Cons: - Extremely noisy at night. Vehicle noise is heard clearly whenever it passed the road. - air conditioner in room is noisy. It was a lot over-sized. And control is by on/off after reaching the set temperature. So, kept hearing the motor on/off noise - I stayed at suite room. But whole room got only one tissue box. Not handy. I asked housekeeper to provide two more, one was put next to bed, another was put on office desk. - no arm rest on office chair.
Stayed 3 nights in Dec 2024

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay thanks to Jenni and Dewi
Excellent service from everyone I came across. This is the standard all hotels should be aiming for around the world. In particular the service and comfort in the Lounge was extraordinary. Special mention for Jenni and Dewi who were both exceptional. The food choice for both breakfast and evening service was one of the best. Rooms very clean, room was big and bed excellent.
Stayed 3 nights in Dec 2024

10/10 Excellent

Scott

Stayed 3 nights in Nov 2024

2/10 Terrible

sharat

Stayed 1 night in Nov 2024

10/10 Excellent

JEAN-PHILIPPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service quality, with very helpful staff. Room was perfect. Hotel equipments are good. Lots of shopping options and restaurants at a walking distance.
Stayed 3 nights in Nov 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel, staff super friendly, breakfast was superb and gym is nice. Shout out to Kelly in Reception. Great location. I was upgraded, thank you.
Stayed 2 nights in Nov 2024

10/10 Excellent

Glendon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Great staff, great location in Jakarta (so much in the immediate area). The buffet was also great.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service
Stayed 3 nights in Nov 2024

10/10 Excellent

Majed, Riyadh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with very professional staff. There were some problem when checking in but they did a very good job solving it. Mr Raymond Soetrisno was very helpful and professional and solved all problems that we encounter and made our stay super nice. Certainly with that kind of professionalism they made a new customer for Mandarin Oriental.
Stayed 4 nights in Oct 2024

10/10 Excellent

Juan, Ft Lauderdale

Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan, Leyland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is truly a credit to the Mandarin Oriental group the property is flawless but more importantly its staff are world class. Thank you for a great stay.
Stayed 3 nights in Oct 2024

6/10 Okay

Stewart

Stayed 1 night in Oct 2024

10/10 Excellent

Boris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, first rate hospitality. Fully recommended
Stayed 4 nights in Oct 2024

10/10 Excellent

Yen Nee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good in overall
Stayed 4 nights in Oct 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Calvin

Stayed 2 nights in Sep 2024

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service
Mandarin Jakarta - 5 Star Service
The hotel is everything you would expect from the Mandarin Oriental. The hotel staff and service were spectacular, the restaurants, club lounge, bar and pool area were outstanding. The hotel is within easy walking distance to a huge shopping mall that has a variety of restaurants to choose from.
Stayed 2 nights in Sep 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to stay at the MO Jakarta after so many years. Still the best place to stay in the city, in my opinion. It's the staff that make it so special - super friendly and attentive
Stayed 2 nights in Sep 2024