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Kempinski Hotel San Lawrenz

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel San Lawrenz

2 indoor pools, 3 outdoor pools, open 7:00 AM to 9:00 PM, pool umbrellas
Point of interest
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Coffee/tea maker, electric kettle, eco-friendly cleaning products
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Hot tub
    Hot tub

Explore the area

Map
Triq Ir Rokon, San Lawrenz, Gozo, SLZ1040
  • Basilica of Ta'Pinu
    18 min walk
  • Ta' Pinu Shrine
    18 min walk
  • Chapel of St Anne
    3 min drive
  • Gozo (GZM-Gozo Heliport)
    18 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room (Deluxe Pool View Room)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room (Deluxe Pool View Room)

  • 39.7 sq m
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room (Superior Room)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room (Superior Room)

  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Junior Suite Pool View)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite (Junior Suite Pool View)

  • 49.6 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Grand Deluxe Garden View Room)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room (Grand Deluxe Garden View Room)

  • 46.3 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (Family Room)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Family Room (Family Room)

  • 3.3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room (2 BR San Lawrenz Residence)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room (2 BR San Lawrenz Residence)

  • 191.7 sq m
  • Sleeps 7
  • 2 King Beds and 4 Single Beds

View all photos for Premium Suite (Grand Suite)

Premium Suite (Grand Suite) | Private kitchenette | Coffee/tea maker, electric kettle, eco-friendly cleaning products

Premium Suite (Grand Suite)

  • 89.3 sq m
  • Sleeps 6
  • 2 King Beds and 4 Single Beds

Suite, Multiple Beds

  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Apartment (1 BR San Lawrenz Residence)

Executive Apartment (1 BR San Lawrenz Residence) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Apartment (1 BR San Lawrenz Residence)

  • 89.3 sq m
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room (Grand Deluxe Pool View Room)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room (Grand Deluxe Pool View Room)

  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Executive Suite (Mediterranean Suite)

Executive Suite (Mediterranean Suite) | Living area | 50-inch TV with cable channels, toys

Executive Suite (Mediterranean Suite)

  • 72.7 sq m
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Suite (Deluxe Suite)

Deluxe Suite (Deluxe Suite) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Suite (Deluxe Suite)

  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room (Superior Pool View Room)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room (Superior Pool View Room)

  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed and 2 Single Beds

View all photos for Executive Apartment (3 BR San Lawrenz Residence)

Executive Apartment (3 BR San Lawrenz Residence) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Apartment (3 BR San Lawrenz Residence)

  • 198.3 sq m
  • Sleeps 9
  • 3 King Beds and 6 Single Beds

View all photos for Suite, Multiple Beds, Pool View

Suite, Multiple Beds, Pool View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, Multiple Beds, Pool View

  • Sleeps 3
  • 1 King Bed and 2 Single Beds

Similar properties

Exterior
Radisson Blu Resort & Spa, Malta Golden Sands
On private beach
Pool
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Breakfast included
4.6 out of 5, Wonderful, (966)
The price is CHF 110
for 1 night
includes taxes & fees
6 Dec - 7 Dec
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About this property

Kempinski Hotel San Lawrenz

Luxury hotel with 4 restaurants and 3 outdoor pools
This hotel features 4 restaurants, 2 indoor pools and 3 outdoor pools. Free WiFi in public areas and a free beach shuttle are also provided. Additionally, a full-service spa, 2 bars/lounges and a fitness centre are on-site.
Kempinski Hotel San Lawrenz offers 137 accommodations with minibars and a safe. Rooms open to balconies or patios. A pillow menu is available. Televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This San Lawrenz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and in-room fitness are featured at the hotel. 3 outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a kids' pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Kempinski Hotel San Lawrenz. During your stay, you're just a quick walk from Ta' Dbiegi Crafts Village. Enjoy features like free WiFi in public areas and a free beach shuttle, plus 2 indoor pools.
  • Free WiFi
  • Enjoy Regional cuisine at L-Istorja, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 indoor and 3 outdoor pools or soak in the hot tub
  • Indulge with reflexology, body treatments or deep-tissue massages at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Just a 4-minute walk from Ta' Dbiegi Crafts Village and 13 minutes on foot from Gharb Folklore Museum
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
As a guest of Kempinski Hotel San Lawrenz, you'll find a full-service spa, 3 outdoor swimming pools, and 2 indoor swimming pools along with outdoor tennis courts and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and 4 meeting rooms are available. A children's pool, a fitness centre, and a sauna are also featured at the luxury Kempinski Hotel San Lawrenz. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee.

Smoking is allowed in designated areas at this 5-star San Lawrenz hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.
L-Istorja – This fine-dining restaurant specialises in Regional cuisine and only serves dinner. A children's menu is available. Reservations are required.
L'Ortolan Restaurant – Overlooking the pool and garden, this buffet restaurant specialises in Mediterranean cuisine and serves breakfast and dinner. Open selected days.
Il-Baldakkin Gastrobar – Overlooking the pool and garden, this bistro specialises in international cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Gazebo (seasonal) – This poolside restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open selected days.
Pool Bar (seasonal) – This bar is located by the pool. Guests can enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from 24-hour room service.

Languages

Dutch, English, French, German, Hindi, Italian, Maltese, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Ferry terminal shuttle (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 25 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Gazebo (seasonal)
  • Il-Baldakkin Gastrobar
  • L-Istorja
  • L'Ortolan Restaurant
  • Pool Bar (seasonal)

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Baby toys
  • Beach toys
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Grab bar in shower (80 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (89 centimetre high)
  • Height-adjustable showerhead
  • Lift (109 centimetre wide door)
  • Raised toilet seat (45 centimetre high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free weights
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 3 January and 22 March.

Access methods

Staffed front desk

Pets

  • Pets: EUR 75 per accommodation, per stay, plus a deposit of EUR 100 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Airport shuttle fee: EUR 123 per vehicle (one-way, maximum occupancy 3)
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include window guards
Kempinski Hotel San Lawrenz offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Kempinski San Lawrenz
Hotel San Lawrenz
Hotel San Lawrenz Kempinski
Kempinski Hotel San Lawrenz
Kempinski San Lawrenz
Kempinski San Lawrenz Hotel
San Lawrenz Hotel
San Lawrenz Hotel Kempinski
San Lawrenz Kempinski
San Lawrenz Kempinski Hotel
Kempinski Hotel San Lawrenz Island Of Gozo, Malta
Kempinski Hotel San Lawrenz Kercem
Kempinski San Lawrenz Kercem
Hotel Kempinski Hotel San Lawrenz Kercem
Kercem Kempinski Hotel San Lawrenz Hotel
Hotel Kempinski Hotel San Lawrenz
Kempinski San Lawrenz
Kempinski San Lawrenz Kercem

Kempinski Hotel San Lawrenz Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 365 out of 577 reviews" "
Rating 8 - Good. 140 out of 577 reviews" "
Rating 6 - Okay. 44 out of 577 reviews" "
Rating 4 - Poor. 17 out of 577 reviews" "
Rating 2 - Terrible. 11 out of 577 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Alexis, San Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The pool was great. And the staff very hands on.
Stayed 2 nights in Jul 2024

6/10 Okay

Jalia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It’s a great property, but it’s very expensive; yet the quality of service offered is very poor. Everything that’s requested takes twice the effort to obtain it. They however did approve our late check out which was nice. We did have a good time, but it could have been a little cheaper.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and pool, issue with check in
Great hotel and service however my room was not ready until 4:30pm instead of 3pm check in. I was surprised that nothing was offered as gwg such as complimentary drinks etc. I had to argue the next day to give me a late check out when this should have been offered without even asking.
Stayed 1 night in Aug 2024

10/10 Excellent

Tsonyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best on the island
Second time here. Quality is still best on the island by far. From A to Z can’t find a single thing that would need to change. Hope to visit again soon.
Stayed 4 nights in Jul 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel. Just stayed for one night but would definitely visit again. Service and staff were wonderful.
Stayed 1 night in Jul 2024

8/10 Good

Tsuneki

Stayed 1 night in Jul 2024

8/10 Good

Sunny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place very isolated
Stayed 3 nights in Jul 2024

8/10 Good

Jamie

Stayed 1 night in Jul 2024

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, amenities
Reception and fine dining amazing! No fans for outdoor eating though and too hot to sit outside! Likewise in the Japanese gazibo restaurant. Why no fans? Had to move bedrooms twice. This hotel has lots of interconnecting rooms and noise insulation is so poor you can hear everything in neighbouring rooms. Very poor. Attention to detail not there - inexperienced staff. Spar is FABULOUS!!! Pools are beautiful. However, be prepared for noisy kids - which is fine as long as you are not looking for a quiet poolside experience. Staff didn’t enforces kids exclusion from adults pool. Fine as long as you are aware. We love kids but sometimes want quite adult space
Stayed 3 nights in Jul 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

10/10 Excellent

ELvio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Stay
Hotel was very clean, frendly staff and amazing facilities... keep it up !
Stayed 1 night in Jul 2024

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Sarah, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are dated, but spacious and comfortable. The staff were very friendly and helpful. There are 3 pools to chose from and the adult pool is fully serviced.
Stayed 2 nights in Jun 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful hotel. Great service, lovedGozo.
Stayed 7 nights in Jun 2024

8/10 Good

GRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, amenities
The pool was nice
Stayed 2 nights in Jun 2024

10/10 Excellent

Joanne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful outdoor space with multiple pools. True getaway, extremely relaxing.
Stayed 1 night in May 2024

10/10 Excellent

Yanina

Stayed 2 nights in Apr 2024

10/10 Excellent

Iulian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Kempinski and though we did not get the room upgrade we had asked for the stay was perfect. We hosted a dinner for 15 and they could not have been more accommodating, professional and excellent. The service was outstanding from beginning to end.
Stayed 4 nights in Nov 2023

6/10 Okay

Hani, London

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The landscaping and room sizes and layout are a positive aspect. Otherwise totally unremarkable hotel which can only be rated as 4-star max. They also seemed to have issues with staffing. Most staff were very young and inexperienced. Even the reception staff, usually one of the main customer touchpoints, were too young and inexperienced and seemed to not take much interest in the guests.
Stayed 7 nights in Oct 2023