The biggest downfall was less than 7 days prior to our June arrival, we received notification that the amenities (hot tub, pool, sauna) would be closed. We had to make several attempts to get in contact with management and inevitably were told the amenities would in actuality be open and that we could not cancel as we were outside of the 19 day window (again, notified of changes to amenities <7 days prior to our arrival).