I got a message the day we were arriving saying there was work being done on the water heater. We ended up without hot water the entire stay, which was difficult to deal with, mostly due to the fact that the hot water line is required to run the dishwasher. Cooking during Christmas for a large group proved difficult since washing dishes by hand under cold water was a slow process. The kitchen was also very sparsely stocked especially considering how large it was (one potholder, one sheet pan, missing a lot of basics). The plumber who was supposed to fix the hot water worked past 10 on the 23rd and Christmas eve, the 24th, even though on Christmas eve we asked him and the hosts to have him out before 6pm. It didn't appear the hosts were able to communicate with him well either. He cut the power for multiple hours each night so we had to sit in the dark. He he acted very erraticly and didn't seem to be very sound of mind. He acted aggressively, slamming stuff into the wall and cussing, which led to us repeatedly telling him to leave on Christmas eve. Otherwise, the property was a fun place to be. Cool property and house. We had some problems with flies too, as about 20 would die each day near the fireplace.With all the trouble with the water and plumber, the hosts refunded our stay, which was appreciated. I was disappointed with our stay since we hoped for a peaceful Christmas with family, but the hosts were easy to work with afterward.