Likes: Good location, comfortable bed, most utilities work well (except washer/drier), lots of hangers, grocery bags, paper supplies, lights, internet connection
Needs work: parking location on gravel - needs more gravel or paving; path to basement door is through uncut grass; inside steps are unpainted; shower head needs adjusting; conditioner pump clogged; pots and pans not properly clean; one stove burner not level (glass pots slide off); filter for kitchen sink sprays sideways on high flow.
Terrible: communication. Starting with booking, an involved procedure with invasive ID requirement and inconveniently late access instructions - provided over internet while I was travelling. No instructions on emergency contact or procedures. The fire alarm went off at 11 pm on my second night (set off by upstairs tenants, I assume). No instructions on what to do, e.g. how to turn off the alarm if there was no fire. No instructions on how to stop a beep every minute after the alarm went off - it turned out to be a low battery! No spare batteries available (if I had known that was the issue). After that, the owner provided a phone number for 'emergencies' but - guess what - no response after hours, only a recorded message saying 'we'll get back to you'. When? Several hours later, by email. I miscalculated my stay and was locked out on what I thought was my last night. It took 12 hours, and a visit to the property when by chance the cleaner was there, to collect my luggage. etc!!