I first want to recognize that the majority of reviews are 5 stars and had so badly wished that would be my experience as well. Unfortunately, I can not rate my experience as such and find it valuable to share with others, as highly unlikely the owner repeats, but has shown this level of service is possible.
Check-In: According to the owner football season is their "bread and butter" because of this one would assume the following:
-Have a manager present/nearby if not so yourself to assist
-Have the place prepped and ready for your guest's stay
Unfortunately, there was a miss across the board for this owner. Due to the location not being ready upon arrival we do appreciate the initial feedback from the owner of "I want to make this right" As we viewed the previous guest's mess, all members of our particular party agreed that we needed to inquire about a refund as it just did not feel right (or clean) staying there. After some communication with the owner (who by the way was out of the country during their "bread and butter" season with no onsite/nearby managers), the owner had agreed a refund would be granted, after proof of golf cart keys, and house keys placed back with a photo sent to his phone. After this was completed, and other arrangements made, this is when communication really took a turn. I inquired about the refund and the owner let me know that after discussing the situation with other owners, he would only allow a credit for future bookings and no refund would be applied. When I followed up by asking why this was mentioned to one of the guests the owner advised that was never said. Upon Letting them know I have the screenshot of the text and the photo sent confirming keys had been placed back I was then followed up with "Never told "guest" that. Told him I would compensate him for dinner while the boat was being prepared" Again, I have the screenshot of the text from the owner to one of my guests mentioning "Refund will be made once I can confirm the door keys and golf cart keys have been returned" As I politely challenged the owner on this communication I was then followed up with "Bottom line I will refund the first night and offer a credit for a future stay" Mind you we had already now booked a new clean and ready boat. I again want to recognize the majority of reviews are good, my experience has just been brutal to say the least. Unlikely you would receive the same service given, but important to know it's possible.