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Hotel H15 Luxury Palace - Destigo Hotels

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel H15 Luxury Palace - Destigo Hotels

Lobby
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Restaurant
Courtyard

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
Sw Jana 15, Kraków, 31-017
  • Royal Road
    3 min walk
  • Main Market Square
    3 min walk
  • Kraków Barbican
    4 min walk
  • Kraków (KRK-John Paul II - Balice)
    26 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior

Superior | Living area | 49-inch Smart TV with satellite channels, TV

Superior

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite

Suite | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite

  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Super Deluxe

Super Deluxe | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Super Deluxe

  • 47 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe

Deluxe | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Living room | 49-inch Smart TV with satellite channels, TV

Luxury Suite

  • 75 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

Similar properties

Front of property
Wyndham Grand Krakow Old Town
Pool
Hot tub
Spa
Pet-friendly
4.8 out of 5, Exceptional, (955)
The price is CHF 252
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Wyndham Grand Krakow Old Town

About this property

Hotel H15 Luxury Palace - Destigo Hotels

Luxury Kraków hotel in Kraków Old Town with a full-service spa
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. Change of towels is available on request
Hotel H15 Luxury Palace - Destigo Hotels offers 70 accommodations with minibars and a safe. This individually decorated accommodation includes dining tables. Beds feature down duvets. 49-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

H15 SPA has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel H15 Luxury Palace - Destigo Hotels. During your stay, you're just a quick walk from Royal Road. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages, body treatments or body scrubs at H15 SPA
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute walk from Royal Road and 3 minutes on foot from Main Market Square
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel H15 Luxury Palace - Destigo Hotels offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1184 square feet (110 square metres) and includes conference space. A fitness centre, spa services, and multilingual staff are also featured at the luxury Hotel H15 Luxury Palace - Destigo Hotels. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Kraków hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Hotel H15 Luxury Palace - Destigo Hotels has a restaurant on site.

Languages

English, Italian, Polish, Russian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 150 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 150 for adults and PLN 75 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Dining table
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PLN 200 per pet, per day
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately PLN 150 for adults and from PLN 75 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Hotel H15 Luxury Palace - Destigo Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Hotel H15 Luxury Palace - Destigo Hotels Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 314 out of 352 reviews" "
Rating 8 - Good. 24 out of 352 reviews" "
Rating 6 - Okay. 8 out of 352 reviews" "
Rating 4 - Poor. 1 out of 352 reviews" "
Rating 2 - Terrible. 5 out of 352 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful!!
Everything about this hotel was excellent. The staff were all so friendly and helpful- everyone offered great suggestions for dining and activities. They helped us organize take away breakfast boxes for early day trips that were so delicious and filled with amazing pastries, sandwiches and fruit and had hot lattes ready for us when we had to leave by 6am! we really appreciated it!! The rooms were comfortable and lovely. The lobby is stunning and the pool and spa area were great! We used the gym and steam rooms and jacuzzi all very nice. The location is perfect- just a couple blocks away from the old town square but removed just enough that the block is not crawling with tourists. Would definitely stay here again and recommend it to anyone visiting Krakow!
Stayed 3 nights in Aug 2024

8/10 Good

Eamonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Very enjoyable stay….. staff are very friendly, helpful and respectful ( with one exception) Very good breakfast. Our only problem was with the air conditioning which didn’t work well.
Stayed 7 nights in Jul 2024

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn’t help enough
Stayed 4 nights in Aug 2024

10/10 Excellent

Glenna, Hermosa Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, and perfectly situated to see all of the old town of Krakow without hearing any crowd noise on our street. Additionally the staff was fantastically helpful about arranging anything we needed, and the food and spa were also outstanding. We were upgraded to one of the Palace's historical rooms which was gorgeous but with a host of modern conveniences - heated floors in the bathroom, automated blackout curtains, etc. Would highly recommend!
Stayed 3 nights in Aug 2024

10/10 Excellent

Jonathan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, well run and a pleasure to stay. We would highly recommend. Also, they have a fantastic breakfast.
Stayed 3 nights in Aug 2024

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Aug 2024

10/10 Excellent

Martine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice when staying in Krakow! Staff were helpful, rooms beautiful and clean! Walkable to the square.
Stayed 2 nights in Aug 2024

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Wendy

Stayed 2 nights in Jul 2024

10/10 Excellent

Mary Elizabeth

Stayed 1 night in Aug 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but still quiet. Felt very special to be in an actual palace! Spa was very clean and relaxing. Nespresso in room and wonderful breakfast. Staff was top notch!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Lyne Daelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, gorgeous luxurious hotel, huge rooms. Truly a 5 star hotel in a perfect location in old Town. Everything was just amazing. Great customer service all around especially from the concierge to the guys who helped me with my bags on 2 different days. Breakfast was also really good, I enjoyed the egg benedict with salmon and a cappuccino with some desserts. Also had lunch at the bistro, great presentation and delicious food. Unfortunately had to leave since I am a Bonvoy/marriott member and had already booked another hotel with them which truly was subpar given the luxury feel and treatment of H5 hotel. I honestly wish I had booked my whole stay in Krakow with them. Will definitely book with them if I come back. I’ve read reviews stating that the rooms are small which is shocking and makes me wonder if they stayed at a different hotel than I did. This is beautiful hotel. Do yourself a favor and stay at this hotel, I promise you will not regret it.
Stayed 2 nights in Jul 2024

6/10 Okay

Rafal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk was unfriendly right from the start, they did not created solution for the problem only extend it for ther pleasures. During the stay they treat us like we not belong there. Even on the last day had problems to order car service for my family.
Stayed 4 nights in Jul 2024

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect—close to everything yet still quiet. The staff was fantastic, and the property is impeccably maintained. Highly recommend!
Stayed 5 nights in Jul 2024

10/10 Excellent

Hannah

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful hotel in a great location.
Fabulous hotel. Our second visit. Only slight disappointment is no sweet vegan cooked breakfast option and no toaster.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned to the UK after a 5-night stay in Krakow. The hotel choice was difficult because we have never been to Krakow before but I'm so glad we finally decided on the H15 Luxury Palace for our first visit. In this case, the extra cost was very much worth it! The hotel is located in an extremely convenient area for all the main sites and attractions, very close to the main square but just far enough to have some tranquility. The hotel building and facilities were stunning, even our basic/standard room and the staff were all very helpful and friendly throughout our stay. The spa facilities were beautiful and the breakfast was phenomenal - a huge range of choices every day both traditional and contemporary. It was probably the best hotel buffet breakfast we have ever had. Thank you to Agniezska for helping to organise our tour to Auschwitz and to the rest of the staff who made our stay incredibly enjoyable.
Stayed 5 nights in Jul 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property. Would stay there again,
Stayed 3 nights in Jul 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing stay, staff were so friendly and could not do enough for you. Already planning our trip back. Great location, so close to everything but the right distance away from the centre! Loved everything about this hotel 😀
Stayed 3 nights in Jun 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Calbreith

Stayed 3 nights in Jul 2024

8/10 Good

Nils

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024