8/10 Good
Marion
Travelled with partner
5 Mar 2025
Liked: Staff & service, amenities
The hotel has a great ocean view. Sunsets are beautiful. We enjoyed the restaurant at the hotel and the staff were great. Those are the Pros. The Cons: upon Check-In we were given a key and that was it. We had to ask how to use the elevator, as the design of it makes it hard to see the floor numbers. We didn’t find out until a couple of days later there are beach towel cards needed to get a towel. There was another part of the hotel with a pool and gym that we hadn’t explored. We were happy with the room because of the water views. We had a duplex with a hot tub, but there wasn’t any seating in the terrace as seen on the website. The hotel itself needs a facelift, including our room. There were holes and missing plaster. The paint was chipped in many places. The couch and chairs were stained. The curtains needed to be washed. The location of the hotel is not near Malecón. We asked for directions on the first night and the staff pointed us in the direction, but failed to mention it is easily a 30-35 minute walk. We found out the hard way and called an Uber half way through. The Front Desk staff are not very helpful. The person who gave us a tour of the hotel was the restaurant manager, Octavio. He have us dining recommendations and tour ideas. If anyone visits, they need to be proactive and ask for information. We had a good stay, but the hotel needs improvement.
Marion
Stayed 5 nights in Feb 2025
