2/10 Terrible
Caroline
Travelled with family
12 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
My husband and I drove 5 hours to come here for my son's wrestling event. We called the hotel prior to leaving to confirm our reservation I booked through hotels dot com and was good to go. Upon arriving, the clerk took my information then tells me the reservation was canceled because it was sold out. I was upset but was cordial and asked to speak with a manager, she said no. She said since I booked through a 3rd party and they haven't released the fund, my reservation was canceled. I asked to speak to the manager again she said no. She said I need to leave the property or she will call security. I said that is fine. The cop showed up about 5 minutes later and asked each of us to explain what happened. The clerk then said well she had to give my room away because another person needed the same room and she had no choice. That's not what she said previously. Cop asked her to give me a receipt for the canceled room and somehow a room became available. It was not the same set up we asked for but we were tired and didn't want to fuss anymore. The room was less than mediocre at best. The bathtub had mildew and shower would not stop leaking all night. The beds were worn and gross. The carpeting was disgusting. Please don't give them any of your business.
Caroline
Stayed 1 night in Feb 2025