I had booked a stay at 3 Peaks for MLK weekend, but my experience was anything but smooth. Less than 48 hours before check-in, I was contacted by the hotel and told that my reservation was being cancelled due to a “catastrophic electricity issue” that would take 2 weeks to resolve. I was told a refund would be issued, but over a week later, I still haven’t received it.
To make matters worse, I discovered the resort appeared to be operating as normal when I happened to walk by during our trip—parking lot full, long lines at check-in. Quite a surprising recovery from such a "catastrophic" issue. We stopped by the front desk to inquire about our refund, and were told we would get a call from management the next day. That call never came. I also left a voicemail that was never returned.
Eventually, I spoke with someone at the front desk, and they made it clear there was nothing they could do, telling me it was my responsibility to contact Orbitz directly for a refund. It’s frustrating that the hotel was unhelpful and completely unwilling to resolve the situation.
The resort itself looked nice, and the lobby had a cozy vibe, but based on this experience, I won’t be trying to stay here again. If you want to avoid the headache of last-minute cancellations and poor customer support, I’d recommend looking elsewhere.