We arrived late, around 10pm, to find out the house was 35 degrees F inside, there was no hot water, and the gas stove and oven didn’t work. Vacasa, who managed the trip, after multiple, multiple phone calls sent someone out 12 hours later at 10am, who checked the propane tank for the house and told us it was empty as the house no longer had a contract for propane. At first, they offered us a new place (without a hot tub) and no refund, but, after we fully explained the situation, they promised us a full refund and a 20% discount on a future trip. We’ve received the email for the future trip discount and are waiting on the full refund. The house was clean and seemed like it would’ve been wonderful IF basic utilities were taken care of.