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Colonial Plaza Hotel

3.0 star property

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Photo gallery for Colonial Plaza Hotel

Ecotours
Single Room | In-room safe, desk, blackout curtains, free WiFi
Bar (on property)
Lobby
Snack bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
  • Room service
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Jr. Puno 529, Plaza de Armas, Puno, 051
  • Puno Plaza de Armas
    ‪1 min walk‬
  • Puno Cathedral
    ‪1 min walk‬
  • Casa del Corregidor
    ‪1 min walk‬
  • Juliaca (JUL-Inca Manco Capac Intl.)
    ‪67 min drive‬

Room options

View all photos for Double Room

Double Room | In-room safe, desk, blackout curtains, free WiFi

Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | In-room safe, desk, blackout curtains, free WiFi

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room

Twin Room | In-room safe, desk, blackout curtains, free WiFi

Twin Room

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room | In-room safe, desk, blackout curtains, free WiFi

Triple Room

  • 18 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Quadruple Room, Private Bathroom, Garden View

Standard Quadruple Room, Private Bathroom, Garden View | In-room safe, desk, blackout curtains, free WiFi

Standard Quadruple Room, Private Bathroom, Garden View

  • 30 sq m
  • Sleeps 4
  • 3 Double Beds OR 1 Double Bed

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About this property

Colonial Plaza Hotel

Colonial hotel with free breakfast and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. Free English breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include coffee/tea in a common area, concierge services and laundry facilities.
Colonial Plaza Hotel offers 26 accommodations with a safe and free toiletries. LCD televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

During your stay at Colonial Plaza Hotel, you're just a quick walk from Puno Plaza de Armas. You'll find features such as free breakfast, free WiFi in public areas and a free manager's reception.
  • Free English breakfast served daily
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Puno Plaza de Armas and Puno Cathedral
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

The business-friendly Colonial Plaza Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services.

This 3-star Puno hotel is smoke free.

Guests are served a free English breakfast daily from 6 AM to 11 AM. The hotel hosts a free manager's reception daily.
Colonial Plaza Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (USD 5 per day); reservations required
  • Return airport shuttle (surcharge)

Food and drink

  • Free English breakfast available daily 6 AM to 11 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 9:00 AM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 6 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Colonial Plaza Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 6 per accommodation, per night
  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 6.00 per room (one-way)
  • Airport shuttle fee per child: USD 5.00 (one-way)
  • Nearby parking fee: USD 5 per day
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 6 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20447921091

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Los Portales Puno
Los Portales Puno
Colonial Plaza Hotel Puno
Colonial Plaza Puno
Colonial Plaza Hotel Puno
Colonial Plaza Hotel Hotel
Colonial Plaza Hotel Hotel Puno

Colonial Plaza Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 20 out of 44 reviews
Rating 8 - Good. 14 out of 44 reviews
Rating 6 - Okay. 8 out of 44 reviews
Rating 4 - Poor. 1 out of 44 reviews
Rating 2 - Terrible. 1 out of 44 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Colonial Plaza was having trouble with their hot water so they kindly offered to put us up at another hotel at the same price and went out of their way to assist us to get there
Stayed 1 night in Apr 2019

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, great value.
Staff was amazing and very helpful. Breakfast is diverse and rooms are big and very clean.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel which I do not recommend to anyone. Bathroom conditions were horrible, not even good enough for a 1* hotel. It badly needs to be renovated. Not to mention that there was no hot water. The room was cold and it was very dark, there were several missing light bulbs. The only consolating part was the big bed. Do not go there. Book somewhere else.
Stayed 2 nights in Jan 2019

10/10 Excellent

Gilbert

Nice place. Great value. Excellent staff.
Stayed 1 night in Nov 2018

8/10 Good

Saulo

The location is the best part, very convenient right on Plaza de Armas. Also nice staff, clean beds and hot shower. The shower was hot but the shower curtain pole was broken and had to be elevated, leaving a gap underneath that soaked the bathroom while having a shower. Also, the shower floor does not have an inclination, so a lot of water stays there between showers and has to dried by hand - not cool! It lacked place to hang clothes and shelves for the toiletries pouch - overall not practical Breakfast was good with bread, fresh fruit, juice, coffee. Scrambled eggs was not warm so we stayed away from it.
Stayed 2 nights in Nov 2018

6/10 Okay

Saulo

Great location, right on Plaza de Armas. Staff was really amazing, they were very accommodating with a request before our arrival and also were very sympathetic with us suffering from the effects of the altitude, bringing us tea and checking in on us for breakfast, etc. Breakfast was really nice, mostly continental style with fresh fruit, bread and coffee/tea - also scrambled eggs but it was cold and we did not touch it. The room was clean, roomy but not ver functional - no hangers, no shelves in the bathroom, the shower was good but the water would never totally drain from a day to the next, leaving a moldy smell - we started to dry the shower floor with the used towels, which helped.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
An ok hotel located right on the main plaza. Not bad for one night stay.
Stayed 1 night in Oct 2018

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome!
Stayed 1 night in Sep 2018

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious, and a wall heater was handy. The breakfast was good (fresh fruit, juices, breads, cold meats, cheese, scrambled eggs, coffee) and the staff arranged our boat tour and taxi ride to the airport afterwards very expertly. The location was very handily located close to great dinner options, and also close to the walkable central district, but not so close to the port where the boat tours run from.
Stayed 1 night in Sep 2018

8/10 Good

Allen, Edmonton

Liked: Staff & service
The hotel bathroom was Not very clean, water pressure very low, rooms not very clean.
Stayed 2 nights in Sep 2018

6/10 Okay

David, Edinburgh

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in a great location. We were given a room on the 2nd floor and there is no lift, which is completely understandable but when your at 3800m climbing 2 flights of stairs after you've forgotten something isn't fun. The hotel is cold, but they will provide you with a heater when you ask. The breakfast is underwhelming.
Stayed 2 nights in Jul 2018

10/10 Excellent

Jose, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff Very friendly Right in the center of plaza And next to some great restaurants
Stayed 1 night in Jul 2018

6/10 Okay

janet

Liked: Cleanliness, staff & service
Great location. Excellent service. No hot water the first night and the Luke warm water just dribbled. Plus, the room was above a service area so there was loud talking and dumping of water right below us that echoed up until 10:45 pm. But, they switched our room the next night per request with no hassle. Yay! Hot water and water pressure.
Stayed 1 night in Jun 2018

8/10 Good

Laura, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great staff
Close to plaza de armas. Reception is really cozy and the only good place where wifi works. Rooms were okay but water presure could be better but overall a good stay with excellent location.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pretty good
Good overall but the street noise was bad with holiday music and fireworks starting at 6 AM and thin windows. Other hotels on our trip offered free drinking water but not this one except for hot tea.
Stayed 1 night in May 2018

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We stayed for just one night before heading off the islands but ended up booking another night when we got back. The staff were super friendly and we both had one of the best nights sleeps since we arrived in Peru. Highly recommended staying here!
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Brendan

Liked: Staff & service, property conditions & facilities
Budget hotel well positioned in Puno
Perfectly comfortable hotel given the price charged. Young group of people running the services who are keen to help and please. Points to note, don't attempt to have a shower in the early morning as hot water is not always available then and, because of the courtyard nature of the reception area, noise does echo around the hotel which is an issue when you have people leaving early in the morning for trips or the hotel so if you are a light sleeper this may be a problem?
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , quiet , close to downtown
We loved the Hotel If you want a simple very reasonable priced clean place to stay with a little Peruvian flair this is it

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended in Puno
this hotel is perfectly located on the main square of the city, 100 m from pedestrian tourist street

10/10 Excellent

chung wai lan, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service and good price
wonderful and staff in hotel help me a lot, l highly recommend this hotel to others

6/10 Okay

Katherine

Liked: Cleanliness
Booked 2 nights, stayed 1
We had planned on staying at Duque Inn for 2 days but after the first day we decided to find something else. The rooms themselves are okay but NONE of them include a private bathroom as advertised. They are all shared bathrooms for each floor. Luckily we were the only ones on our floor so it wasnt a problem. When we got there there was no toilet paper in the bathroom and they had to go out and buy some to give us. The included breakfast was actually pretty good with bread, yogurt, fruits and granola. For the price its okay but for a little more you can find better. It is also about a 15 minute walk super uphill in a more residential area away from the main square so if you have trouble walking take a 5sol taxi. Also they overcharged for the room. She didnt look at our booking and just said 25sol each. I knew it was more expensive but we were sunning late for a tour and had to go so I just paid the extra couple bucks. Have your bokking confirmation with you to make sure you dont overpay.

10/10 Excellent

James, Lockwood, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Building
This is a very basic hotel, but is located in a really beautiful building right on the Plaza de Armas in Puno. I really enjoyed my stay here, the hotel is situated around an open courtyard and has some really nice architecture. The breakfast was pretty good, although understaffed. My favorite thing about this hotel was that it had really great hot water it was a fantastic temperature and lasted throughout my shower. I would definitely stay here again while in Puno.

6/10 Okay

Vanessa, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
They only accepted cash, but had trouble giving change. I read from many reviews from other hotels that there wasn't enough heating, but this place gave us a space heater. It was needed, but unfortunately it emits a very bright orange light which made sleeping difficult. After running the shower water for more than 5 minutes at 5am, there was still no hot water. Barely even warm. I gave up, and decided to just shower at the next hotel I was going to stay at.