If I could give this host zero stars I would. I have never before been treated with such flippant disregard. After driving six hours with my kids, I stopped down the street from the property to feed them before checking in. At 6 PM, we are on our way to check-in, and I see in utter disbelief, Jaqueline has CANCELLED our reservation for the entire New Year’s weekend.
As you can imagine, I was in total shock. My kids are in the car. We’re sitting in the parking lot at a restaurant. It’s Saturday night before New Year’s Eve and we have nowhere to go.
VRBO was no help. I could go on and on. But after hours on the phone they basically told us that there was nothing they could do because everything was sold out.
I am beyond appalled by our treatment from this host and VRBO. First, she mentioned that this was a “difficult decision” for her to make as she receives a financial penalty. Uhm. Ok.
She also claimed there was a vague “emergency.” However, in my experience, an emergency doesn’t require a tough decision….it is what it is.
Also, this being the most insulting, we drove by the property multiple times throughout the weekend (as our friends live on the street) and saw a couple different cars there through the holiday weekend, and people hanging out and watching movies. The property was still being used!!
If you care at all about reliability or security or personal respect, DO NOT book with this host. Or VRBO for that matter.