11 déc. 2017 par lwrence
Dear S on Ebookers, Thank you for staying with us and appreciate your feedback as it is important for us to work harder to improve our services. I apologize for cleaning to your room and will take it up with our housekeeper and our chef to improve on your points. I hope it did not deter you from enjoying your holiday and I am sorry for the inconvenience caused. I shall be pleased to welcome you back for your next visit. Best regards. Lwrence General Manager.