The staff is very friendly and the receptionist is very helpful and observant after recognising my friend to return her bank card after she accidentally dropped it on the counter. Thank you. The room is clean but not much hot water left for shower in the morning.
I am ambulant disabled. When I booked I requested a room on the lowest possible floor next to a lift. I got put on floor 10 in a room a considerable hike from the two lifts I had to take to get to that floor.
I asked what would they do in an emergency and was met with âoh are you disabled?â Fill in this form and presented me with a personal emergency evacuation plan. I had just filled out the booking in form so couldnât be bothered with the peep.
Also I had dropped my bags off earlier in the day and they charged a pound per bag. A total rip off considering the money spent on the room. Would not stay here again.
The room was very clean, we had a friendly greeting when we arrived and the manager was also friendly and cheerful.
We have stopped here twice now and will continue to use this hotel when we go to leeds again
The hotel was great but the choices on offer at breakfast were very limited . My son is vegan and I also prefer dairy free options but were told that nothing was available. Therefore we had to get a refund and go elsewhere for a vegan breakfast
the man on reception at this hotel should go to every hotel in Leeds and train staff. his manners, polite way, professionalism and customer service were outstanding. the hotel I would say is ok. I slept well and the room was clean. it's not the Ritz, but it's cheap and if you get good customer service that makes so much difference.
Clean comfortable room, a bit outdated and showing signs of wear but was fine with us. We didn't like the shower (though possibly fine for others) as soap dispenser in the wrong place which meant you got your hair wet when using it. We didn't have breakfast in the hotel so can't comment on it. Staff were friendly and helpful and all in all a good stay and we would stay there again.
Hotel is almost opposite station. It is very good value for money. My room was clean and the staff were friendly and helpful. I paid to have breakfast which I thought was good value for money. I would stay here again.