We checked in on Friday night and discovered the wifi would not hook up to anybody's phone and the hot tub had no power to it. All the breakers were working. We reported this Saturday morning, as I did not realize this was a conglomerate running this particular rental. I finally called directly, instead of texting through the the Vacasa app and finally talked to somebody that grudgingly said they pass on my hot tub issue. While we were out on the beach somebody came over and did something to the hot tub so it was running. The person who called at 5 was unaware that anything had been done. However there was a used hot tub testing kit open on top of the barbecue which was not there earlier in the day. We discovered that the hot tub was working a day and a half after checking in because of the pH test being left out. Regardless, it took till 9 p.m. on Sat night to get the hot tub to 104 degrees and upon getting in it we found two sharp crushed Pabst Blue Ribbon cans in the bottom of the hot tub along with a piece of metal that looked like a plumbing vanity plate. Needless to say, we paid a premium for this house and cleaning fee partly because of the hot tub that we did not use for more than 5 minutes due to the nastiness of the hot tub and it being OOS.. When I called Saturday morning I expressed my concern for the not working hot tub and also expressed I paid a lot extra for this amenity. No word on a partial refund.
Additionally, it appears the rugs had just been cleaned in the house as some of the furniture was in disarray and the curtains we'e tied up off the floor. It took us a minute to figure out that's what it was and we rearranged the furniture into a useable layout. However, there lingered o
a musty smell in the house. It was finally discovered after getting out of the nasty hot tub that the towels that the Hot Tub towels left on the washer were either never washed or left damp after being partially dried as this was where the smell was coming from. Disgusting.
Also, upon pulling back the top sheet on the master bed there was a piece of plastic or latex that was very stuck to the top sheet. I will give them the benefit of the doubt that it might have (?) been a wash Pod that did not completely dissolve. However, I feel I'm probably being too generous.
I paid a premium for a house with a hot tub, wifi, clean sheets, dry carpets and instead paid the premium for a disgusting filthy house and tub!I want my cleaning fee back Vacasa. Refund me