Hotel with a 24-hour front desk, near Buckingham Palace
WiFi in public areas, concierge services and a 24-hour front desk are available at this smoke-free hotel. Other amenities include express check-in, express check-out and tour/ticket assistance.
Carlton Hotel offers 20 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. In-room wireless Internet access is available for a surcharge.
Bathrooms include a shower and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Carlton Hotel. During your stay, you'll be within walking distance of Buckingham Palace. Features include concierge services and Wi-Fi in public areas (surcharge).
WiFi for a fee
Services include a concierge, tour or ticket assistance and luggage storage
10 minutes by foot from Victoria Station Travel Information Centre and a 3-minute drive from Buckingham Palace
As a guest of Carlton Hotel, you'll find tour/ticket assistance, concierge services, and express check-in. WiFi is available in public spaces for a fee. Carlton Hotel also features express check-out and a front desk safe.
This London hotel is smoke free.
Room service is available.
Languages
English
Property amenities
Internet
Available in all rooms: WiFi (GBP 5 per stay)
Available in some public areas: WiFi (GBP 5 per stay)
Parking and transport
No on-site parking available
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Accessibility
No lift
Room amenities
Bedroom
Bedsheets provided
Pillowtop mattress
Bathroom
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
TV
Food and drink
Coffee/tea maker
Electric kettle
Room service
More
Desk
Heating
Phone
Safe
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! Children 10 years old and younger stay free when using existing bedding.
Cots (infant beds) are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: GBP 5 per stay (rates may vary)
Fee for wireless Internet in public areas: GBP 5.00 per stay (rates may vary)
Early check-in fee: GBP 20.00 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
We should mention
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Alcohol isn't served at Carlton Hotel.
Property is also known as
Carlton Hotel London
Carlton Hotel Hotel
Carlton Hotel London
Carlton Hotel Hotel London
Carlton Hotel Reviews
Reviews
6.4
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Desperately needs re-decorating and room not particularly clean. “en-suite” like a bad caravan bathroom. If you are 2nd to use the bathroom you need wellies! Won’t be staying again
Single glazed window right by the bed made it impossible to get the room warm. Bathroom is basically a caravan shower room dumped in a hotel room. Did the job but wouldn’t stay here for more than 1 night again.
This is a great place. But check-in is only from 2pm
Ken
Stayed 1 night in Oct 2024
8/10 Good
Ranjini
Travelled with family
18 Oct 2024
Liked: Room comfort
First time in London
The location is pretty good - we got the triple room. It was ok, they agreed to store our luggage after check out - this was a great perk. We could roam London luggage free!
Great location. Hotel has no lift so if you want to avoid stairs request room 205. No fridges in the rooms but front desk will hold small things you need to keep cold in their fridge at the reception. Rooms are small. Beds are super uncomfortable and springy. Shower is combined with the toilet and sink, shower curtain will stick to you while you shower. No shampoo, only bar soap, and pink industrial grade soap as body gel. Only one towel per person no hand towel or face towel. They “clean the room” every day but it’s basically re making the bed with the same linen you have sleeping in the duration of your stay. No washed sheets/linen for the duration of your stay, but they do replace your towel. They also don’t clean your bathroom, toilet and won’t change your cups in the room. Carpet is already sticky and smelly they don’t vacuum it during your stay. They have a window with no screen so bugs will come into your room. Room is super out dated but does have a tv from the early 2000’s that you can only see if you’re sitting up. Walls are an extremely dirty with coffee and “other” stains. Fire alarm went off at 6am. Scared the crap out of us. Super loud in the room as they have a mid 1900’s style fire alarm set up in the rooms. We went to front desk for guidance and one other lady had come down and he told us “all good” with no explanation as to why that happened or if there was indeed a fire. All and all location is what matters as when visiting London you aren’t really in your
You get what you pay for in London. I mistakenly booked based off of the bad Canadian dollar. Assumed that nightly rentals between $161 and $191 a night would get us a decent hotel. The room was awful. Moldy bathroom, bedroom in need of TLC. Simple as wiping down walls would be a start. Then deal with the paint damage, non working bathroom fan and black mold throughout bathroom. Grout between tiles falling apart leaving major areas for water damage. Nice staff at front desk
Corey
Stayed 4 nights in Sep 2024
6/10 Okay
UWA
Business traveller
30 Sept 2024
UWA
Stayed 7 nights in Sep 2024
4/10 Poor
Yadira
Business traveller
24 Sept 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not for me.
So noise! Every time a door opened I would wake up thinking someone was getting in my room.