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Comfotel PRPL

3.0 star property

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Photo gallery for Comfotel PRPL

Quadruple Room | In-room safe, desk, iron/ironing board, free WiFi
Lobby
Courtyard
View from property
Breakfast buffet

Reviews

6.2 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

Map
33 Shepherd's Bush Road, London, England, W6 7lu
  • Westfield London Shopping Centre
    ‪10 min walk‬
  • Kensington High Street
    ‪15 min walk‬
  • Hyde Park
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Single Room

Single Room | In-room safe, desk, iron/ironing board, free WiFi

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Ensuite

Double Room, Ensuite | In-room safe, desk, iron/ironing board, free WiFi

Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, desk, iron/ironing board, free WiFi

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, desk, iron/ironing board, free WiFi

Family Room

  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Triple Room

In-room safe, desk, iron/ironing board, free WiFi

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Twin Room | Desk, iron/ironing board, free WiFi

Euro Hotel Hammersmith

  • Free WiFi
  • Housekeeping
3.2 out of 5, (654)
The price is CHF 68
for 1 room
includes taxes & fees
8 Jun - 9 Jun
Euro Hotel Hammersmith

About this property

Comfotel PRPL

Hotel in London, near Kensington High Street
This smoke-free hotel features a front desk safe and free Wi-Fi in public areas.
Comfotel PRPL offers 19 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with digital channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Comfotel PRPL. During your stay, you're just a quick walk from Shepherd's Bush Empire. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Services include luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 12 minutes by foot from Westfield London Shopping Centre and a 3-minute drive from Kensington High Street
Comfotel PRPL offers its guests a front desk safe. WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Euro Hotel Hammersmith, 31 Shepherds Bush Road W67LX (Next door)]
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Euro Hotel Hammersmith, 31 Shepherds Bush Road W67LX (Next door)
This property doesn't offer after-hours check-in. The host will greet guests on arrival.

Property is also known as

Comfotel Prpl Hotel London
Comfotel Prpl Hotel
Comfotel Prpl London
Comfotel Prpl Hotel
Comfotel Prpl London
Comfotel Prpl Hotel London

Comfotel PRPL Reviews

Reviews

6.2
Rating 10 - Excellent. 89 out of 469 reviews
Rating 8 - Good. 117 out of 469 reviews
Rating 6 - Okay. 101 out of 469 reviews
Rating 4 - Poor. 72 out of 469 reviews
Rating 2 - Terrible. 90 out of 469 reviews

6.0/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Jhon

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
It's ok
Stayed 1 night in Jan 2025

2/10 Terrible

Fasil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff don’t care and pics in advert are wrong of room when u book. It’s a crap hotel and u can hear your neighbour snoring. The online advert when booking with Expedia is wrong as I booked a family room and the customer it showed was nice. When I got here the room was not the same. When I confronted the manager he began blaming others and silly excuses. I said I will take this up with Expedia and the hotel general manager and took the details
Stayed 2 nights in Jan 2025

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom shower had mold, dust all over the picture frames and light fixture. The wood framing holding the fridge was rotten. No elevator, being pregnant and with a toddler having to go up and down 4 flights of stairs was miserable. The whole building and room had a weird smell. The stairs rails are really flimsy and some areas you can see they had split and they did a very wonky repair that’s barely holding together.
Stayed 7 nights in Dec 2024

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, amenities
This property DOES NOT have elevators and it has around 5 floors. A lot of work to go up the stairs with luggage. Cleanliness is not good at all. All the person does is bring you towels and straighten the sheets. You can see old stains on the walls and around the bed frames. The staff of really nice but if you are looking for a hotel where you feel clean then this is not it.
Stayed 7 nights in Dec 2024

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SEMEN ON THE WALL! THIS PLACE IS DISGUSTING AND A HEALTH HAZARD. There was blood on the floor an semen on the walls. This place has never been cleaned and after being promised a refund I have been told I have no right to a refund: we didn’t even stay in the room; we left after 30 mins and had to go spend 600 pounds on a new hotel on Christmas Eve I have photos to prove everything
Stayed 5 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

Jo

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Overall is good. Recommended.

Good location. Good balance of what you are paying. Some of the facilities are old and damage, need to repair.
Stayed 1 night in Dec 2024

4/10 Poor

Lukas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
terribble mold smell in the room when checking-in, mold in bathroom (possibly due to the broken fan in the bathroom...)
Stayed 3 nights in Dec 2024

4/10 Poor

Reynaldo

Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great comfortable room close to tube and shopping

Nice hotel, close to underground and Westfield shopping centre, plenty of eateries, room has fridge so can pick up bits in local Lidl/Sainsbury's
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel manager was very helpful and friendly and the room itself was recently renovated and very good compared to the standard of most other hotels in London. I highly recommend this hotel and will stay here next time I'm in London.
Stayed 2 nights in Dec 2024

8/10 Good

Sri

Stayed 4 nights in Nov 2024

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

It's a budget hotel

Hotel room was as you expected for a budget hotel in London Room smelled of cigarette smoke when we entered although duvet covers were clean and fresh however upon inspection of inside the duvet we noticed it was heavily stained of blood and looked yellow all over which showed signs it hadn't been deep cleaned in along time. All fixtures were wonky on the walls and had dust and cobwebs all over them showing no signs of cleaning. Staff there were very friendly and got us extra pillows without an issue. Toilet in bathroom was lose on the wall and the shower has some mould on the sealant as well as limescale around the base. The sink had toothpaste on the outer side towards the shower, showing no signs of thorough cleaning between guests. Fridge in the room didn't work, but internet services were decent and worked. The floor initially had been cleaned over however in the corners there was dust, wood chippings on the floor around the mini fridge. There was some yellow drip stains on the wall near and around the window, due to the heavy smoke smell this looked like tobacco tar. For £79 for two people it was okay, however wouldn't want to return due to the conditions which mainly come down to the room not being in a clean enough condition.
Stayed 1 night in Nov 2024

6/10 Okay

Ertan

Stayed 2 nights in Oct 2024

8/10 Good

Mark

Stayed 1 night in Oct 2024

6/10 Okay

fang

Stayed 4 nights in Nov 2024

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort

Clean and comfortable

Nice find, clean and comfortable. Floor above was creaky so could hear the guest walking around. But little wrong with this place.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, a good solution for budget travel. Nice neighborhood, convenient to transport and shopping. Staff was friendly and helpful.
Stayed 4 nights in Oct 2024

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good for the orice
Stayed 3 nights in Aug 2024

4/10 Poor

James

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Cheap but not cheerful

Room was clean but very tired. Lots of furnishings and flooring damaged and not looking great. Bathroom hot water took untill i raised an issue to get hot water. Toilet flush kept breaking 3 times. Gave up reporting it by the end. We weren't in the room much which helped massively. Wont be staying there again
Stayed 4 nights in Oct 2024

2/10 Terrible

Chrysanthi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

DENNIS

Disliked: Property conditions & facilities
The hotel seems a little tired and needs sprucing up. I was only there for 1 night so it was ok. Would I stay there again ...no probably not.
Stayed 1 night in Oct 2024

4/10 Poor

Bethan-Jaye

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not worth more than £30

I wouldn't recommend this stay. I paid £82 for one room and this was not worth it. Check in - No issues went to the hotel next door; waited for 5 mins before someone came down to the desk but very speedy check in regardless. Room - The twin room I was given was room one on the ground floor at the front of the building. There was a weird smell in the bathroom so I had to keep the door closed. No hand soap and the shower had a weird yellow, brown stain on the floor which was concerning so I didn't use. The 2 beds themselves the bases of them were both covered in white mould which is gross. The bedding was clean and I had no issue with that. But the mould was quite large and very concering. Safety: If you are on your own and a single woman do not book this room. As I mentioned previously it is on the ground floor right at the front. There are stairs out the front of the window right outside your room that anyone can access which was really scary especially as the outdoor light kept going off through the night which was concerning.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Angie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

Check is was awful and the manager made me cry. Said we'd booked for the wrong date, but my app had correct date. When we returned later were locked out as they had not processed my payment. 5.30 fire alarm so stood in street. Pillow cases were scratchy, from was boiling, it was all terrible.
Stayed 1 night in Oct 2024