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Sandman Hotel & Suites London Downtown

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sandman Hotel & Suites London Downtown

Exterior
Interior
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Lobby
Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪7 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Centennial Hall
    ‪10 min walk‬
  • London, ON (YXU-London Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Combined shower/bathtub, hair dryer, towels

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(30 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(32 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(34 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Sandman Hotel & Suites London Downtown

London hotel in Downtown London with free breakfast and 24-hour front desk
Self parking, a business centre and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with free newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features such as free breakfast and free WiFi in public areas, plus a business centre.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Jonathon Bancroft-Snell Gallery and Citi Plaza Mall
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is available daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 299 out of 1072 reviews" "
Rating 8 - Good. 330 out of 1072 reviews" "
Rating 6 - Okay. 221 out of 1072 reviews" "
Rating 4 - Poor. 115 out of 1072 reviews" "
Rating 2 - Terrible. 107 out of 1072 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

john

Liked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Alana

Business traveller
Disliked: Amenities
I was terrified to even step out of the building with the unsavoury people surrounding the building asking for money or shouting profanities. The staff was polite but other than that I will stay far away from a sandman property. The security in hotel was poor and anyone could have walked in.
Stayed 2 nights in Oct 2024

6/10 Okay

Danielle Chassin de

Stayed 1 night in Sep 2024

10/10 Excellent

Farrah

Liked: Staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Sep 2024

8/10 Good

NANCY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, lots of parking
Stayed 1 night in Oct 2024

10/10 Excellent

ANDRE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near downtown, pubs and concert venues. Lots of homeless due shelter just beside the hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

karla

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We felt that the brand Sandman should not be on this hotel. Carpets are filthy, ripped wallpaper, active drug users in front of hotel, no safe place to park a vehicle. I would not risk parking a vehicle in the very limited, unprotected underground parking. I would never want to enter or exit the hotel alone. We felt completely mislead having stayed in Sandman before. We ended up leaving to find better accommodation. Not comfortable staying there at all.
Stayed 1 night in Oct 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet and relaxing
Stayed 2 nights in Oct 2024

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Sandman London. The hotel and rooms were very nice. We had an executive suite (also called a junior suite) on the 9th floor and a double queen on the 7th floor. The suite was very large with a kitchenette, sitting area and separate bedroom with doors. Nice bathroom with good shampoo/conditioner. Everything very clean. Nice pub across the street, Morissey House. Standard hotel breakfast, looked fine. Don't listen to the complainers who have a problem with unhoused people in the area. Yes, they are there, no, they didn't cause any problems. They are just trying to live. Use common sense like you would anywhere. No need for this to reflect badly on the hotel in any way. We never felt unsafe here.
Stayed 1 night in Oct 2024

10/10 Excellent

Nathan

Stayed 2 nights in Oct 2024

6/10 Okay

Asad

Stayed 10 nights in Aug 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful. My room was clean and ready when I arrived. Breakfast is mostly cold items and toast ie grab and go items and by the end of the week only apples were the only fruit left....:( Even with that, I would stay there again.
Stayed 3 nights in Oct 2024

8/10 Good

Samantha, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel was great. Location was sketch.
Stayed 5 nights in Oct 2024

10/10 Excellent

Keeton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great for the price, the bed was a but stiff
Stayed 1 night in Oct 2024

6/10 Okay

Peter

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Tough neighborhood, dirty carpet, many TV channels didn’t work, stains on carpet, breakfast was all prepackaged
Stayed 9 nights in Oct 2024

2/10 Terrible

Chandra

Stayed 1 night in Sep 2024

10/10 Excellent

Colleen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations. Room looked exactly like it did online. Staff was courteous and friendly. The only downside was the parking. Because we didn't book directly thru the hotel we had to pay $16.00 a night for parking either underground which didn't have a secured gate. Security did check it out during the night both outside and underground. I parked outside and lot was well lit and my car was just fine. Both lots have camera's. I do wish Expedia had given me the heads up on the parking situation.
Stayed 1 night in Oct 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price! I stay there once a month.
Stayed 1 night in Oct 2024

8/10 Good

Sharrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Pleasantly surprised, we were aware of the concerns of others who had stayed there. The staff was very helpful and immediately fixed a problem we had with the room. We were impressed by the complimentary robes and well equipped kitchen. The homeless population near the hotel never caused a problem while we were there. While it certainly isn’t the newest of hotels, we found it a great value.
Stayed 2 nights in Oct 2024

2/10 Terrible

d

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
scary area
Stayed 1 night in Oct 2024

4/10 Poor

Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

JENNIFER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and the facilities are clean. Breakfast is included which is convenient.
Stayed 2 nights in Sep 2024

10/10 Excellent

rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024