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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby lounge
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Interior
Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪7 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Budweiser Gardens
    ‪12 min walk‬
  • London, ON (YXU-London Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Combined shower/bathtub, hair dryer, towels

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
Self parking, a business centre and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with free newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features such as free breakfast and free WiFi in public areas, plus a business centre.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Budweiser Gardens and 5 minutes from University of Western Ontario
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 335 out of 1200 reviews
Rating 8 - Good. 374 out of 1200 reviews
Rating 6 - Okay. 252 out of 1200 reviews
Rating 4 - Poor. 125 out of 1200 reviews
Rating 2 - Terrible. 114 out of 1200 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to concert hall, fairly cheap, parking security needs improvement for area location
Stayed 2 nights in Feb 2025

4/10 Poor

EDWIN

Disliked: Cleanliness, property conditions & facilities

Terrible stay!!

Upon arrival at our room we instantly smelt smoke in the room once inside we found burn marks on the carpet like a cigarette had been dropped in multiple spots. We complained and were moved to a different room down the hall and only realized in the morning that room had NO towels. At 230 am we were awaken to the fire alarm and when we called the lobby they told us smoke on the 6th floor and we needed to come to the lobby. This hotel obviously struggles with the non smoking policy. Also it seems to be located in a very scetchy area. Will NEVER stay here again.
Stayed 1 night in Feb 2025

2/10 Terrible

Karla

Stayed 2 nights in Feb 2025

6/10 Okay

Linda

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs updating.
Stayed 5 nights in Feb 2025

6/10 Okay

Amelia

Liked: Staff & service
Snow outside the building was not cleared. I was surprised that my car was able to make it through and into the underground parking. Even the following morning the snow was not cleared. It was a safety hazard and completely unacceptable.
Stayed 1 night in Feb 2025

6/10 Okay

Judy

Liked: Cleanliness, staff & service
Sink didn’t drain well, a hole in the wall
Stayed 1 night in Feb 2025

8/10 Good

Gwendolyne, Amherstburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of homeless near entranceway.
Stayed 2 nights in Feb 2025

8/10 Good

Imam

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

4/10 Poor

Grace

Travelled with group
Liked: Staff & service, amenities
I didn’t like that it was hard for me to get much sleep because of the noisy occupants that we could hear throughout the night, in the hallways on the floor that we were on. I also didnt like that i found use tissue paper under the covers in a bed that was supposed to be freshly made. Also as i was loooking for my hair cover ( which had drop down on the side of the bed) I saw 3 empty milk containers under the bed which indicated that the carpet may not have been vacuum. I must mention that the cost of the room was quite high but the reason I chose that hotel was because ir was close to an office where my friend had an early appointment the next day. However i must mention that the front desk staff was quite accomodating and professional on my entrance and departure. I was also disappointed that for the price i paid through Expedia, the hotel was misrepresented.
Stayed 1 night in Feb 2025

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. The suite is larger than expected. Front desk checked to make sure everything was okay.
Stayed 1 night in Feb 2025

10/10 Excellent

Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Very happy
Stayed 1 night in Feb 2025

6/10 Okay

andy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room and service overall was average. It was the homeless peipke around the hotelbthatbwas disturbing. Checking in at night alone, with loitering homeless people just hangingbaround smoking, eating on the stairs was disturbing. I did not feel safe. Also therebwas major construction and this should have been mentioned in the add and a discount given. Out of town guests arent aware.also i did not know parking was extra.
Stayed 1 night in Feb 2025

8/10 Good

Stephanie

Stayed 1 night in Feb 2025

6/10 Okay

Harry

Travelled with partner
Liked: Cleanliness, staff & service
Although the hotel itself was clean inside and relatively safe, the outside was kind of scary. There was a drug deal going down in front of the doors and a lot of sketchy people hanging around the front of the hotel from next door. The workers were all very nice and helpful and couldn't help the situation going on next door.
Stayed 1 night in Nov 2024

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, staff & service
It is fine...rough area
Stayed 1 night in Feb 2025

8/10 Good

Shahbaz

Business traveller
Liked: Amenities, property conditions & facilities
The room was cozy, clean although furniture was of old style. The bathroom was well stacked with all the essentials.
Stayed 1 night in Feb 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the hospital, staff were very polite, easy parking
Stayed 2 nights in Jan 2025

4/10 Poor

Remi

Travelled with family
Disliked: Staff & service, property conditions & facilities
When we checked in, neither television worked. I called the front desk to inquire, and there was no answer after 12 rings. When I went to the front desk, both staff members were eating dinner - a point made very clear to me by one of the staff members. When I inquired about the televisions not working, he simply said, "It should be up and running again soon." The full breakfast advertised is your run of the mill cereal and oatmeal with some microwaveable breakfast sandwiches available as well. Upon checking out, the staff member refused to produce any kind of paperwork as I had used Expedia to reserve the room. If I travel to London, ON again, I will likely choose a different hotel.
Stayed 1 night in Jan 2025

4/10 Poor

Jeff, Thornhill

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel needs to add better security to this location so guests feel more comfortable upon arrival. The underground parking lot has a horrible stench of urine. while walking to the room the hallway also has a faint smell too. Guests were also being sent to rooms that had not yet been cleaned by housekeeping. The property needs to deal with several issues to increase customer experience satisfaction.
Stayed 1 night in Feb 2025

4/10 Poor

Peter

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt awful, the bed was uncomfortable and nothing was sound proof you could hear everything. Definitely not worth the money
Stayed 1 night in Feb 2025

8/10 Good

Laura m

Travelled with family
Liked: Staff & service
It was decent
Stayed 1 night in Jan 2025

10/10 Excellent

Katelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked the room for an overnite stay, but got a call a few days before to let me know that renovations had made me room unavailable & I was offered a complimentary upgrade to a suite at No extra charge. The suite was clean, spacious & comfortable, as well as warm & well heated. Staff were pleasant & wonderful too. Definitely recommend this hotel & I will definitely stay here again!
Stayed 1 night in Jan 2025

10/10 Excellent

Akshay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2025

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic accomodation
Stayed 1 night in Jan 2025

2/10 Terrible

mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Below average
Stayed 1 night in Jan 2025