As one of Expedia gold members, I highly do not recommend this hotel. The hotel is a dilapidated, run-down franchised Best Western. They ought to tear it down!
About two weeks earlier, I asked for a quiet room far away from the noisy sections. Nonetheless, my request was not honored. They told me the rooms at the back were booked. What about my request? I lived in Hammersmith in the past & thus know the busy street where this hotel is situated.
I was shown four rooms & all of them were facing the street, & they forced me to take one of them as they said they will not refund me my money. A cramped & filthy tiny room.
There’s an on-going construction work in the building (but not for the hotel). Below in the same building is the KFC eatery & above was the room 204 that I was placed. Opposite the street is the Iceland store. I spent d entire night hearing the Iceland truck refilling their stocks, sirens, & the sound of the passing vehicles. Worst of all, the rooms are not soundproof. I had to ring the reception to tell my neighbours in room 205 to take it easy. I heard them all night. The following day, when I asked the hotel to change my room, they refused. One short, dark Indian man (probably the manager) kept saying I must pass my last night there as if he was my husband or father! He was extremely rude. I checked out that same afternoon. It was intolerable, and I cannot imagine again the traumatic experience. I just lost 159 euros for booking the wrong hotel!