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The Pavilion Hotel

2.5 star property

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Photo gallery for The Pavilion Hotel

Front of property
Double or Twin Room, Ensuite | Individually decorated, individually furnished, desk, iron/ironing board
Double or Twin Room, Ensuite | Individually decorated, individually furnished, desk, iron/ironing board
Interior
Reception

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Free WiFi

Explore the area

Map
34-36 Sussex Gardens, London, England, W2 1UL
  • Hyde Park
    ‪11 min walk‬
  • Marble Arch
    ‪12 min walk‬
  • Oxford Street
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪41 min drive‬

Room options

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Double or Twin Room, Ensuite

Double or Twin Room, Ensuite | Individually decorated, individually furnished, desk, iron/ironing board

Double or Twin Room, Ensuite

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

The Pavilion Hotel

Hotel with a 24-hour front desk, near Hyde Park
Along with self parking, this hotel has concierge services and a 24-hour front desk. WiFi in public areas is free. Other amenities include tour/ticket assistance and multilingual staff assistance.
The Pavilion Hotel offers 29 accommodations with coffee/tea makers and free toiletries. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Bathrooms include a shower.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Pavilion Hotel. During your stay, you'll be within walking distance of Hyde Park. Enjoy features like free WiFi in public areas, plus concierge services and self-parking (surcharge).
  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests speak favourably about the area's walkability and the proximity to public transport
  • Within a 15-minute walk of Hyde Park and Marble Arch
The Pavilion Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (GBP 25 per day)
  • Limited on-site parking

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Property is also known as

Pavilion Hotel London
Pavilion London
Pavilion Hotel London, England
The Pavilion Hotel Hotel
The Pavilion Hotel London
The Pavilion Hotel Hotel London

The Pavilion Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 88 out of 396 reviews
Rating 8 - Good. 125 out of 396 reviews
Rating 6 - Okay. 71 out of 396 reviews
Rating 4 - Poor. 56 out of 396 reviews
Rating 2 - Terrible. 56 out of 396 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Careful.
I had booked the hotel yet there was a note on the door to go next door to sign in. That hotel “ the four stars” only took cash and the put me in a basement minimalist room. Nothing than the image of the Pavilon hotel I booked. I really don’t know what happened but I left disgusted and disappointed. They did not offer refunds or explain why I was not put in the room that I booked. Seemed like a scam.
Room I ended up with.
Room I booked on line.
Stayed 2 nights in Dec 2023

6/10 Okay

Penelope

Stayed 1 night in Jun 2023

6/10 Okay

Leanne

Disliked: Property conditions & facilities, room comfort
Old or boutiqe
There was a very strange smell when 1st entering room stains on covers and curtains The bed was hard on one side and wooden frame was higher than matress The gentalman on reception was lovely and vert helpful. Location is amazing for hyde park
Stayed 1 night in Nov 2023

2/10 Terrible

Paul

Stayed 2 nights in Oct 2023

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quirky place
Stayed here to attende a show. Good location, not far from tube line. Lovely quirky rooms. Check in was lengthy as no one in reception or answering phones. Worried about security with keys left unattended. Was hurried out of the room as soon as checkout time was being reached. Would stay again.
Stayed 1 night in Oct 2023

4/10 Poor

Roger

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and value
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Simon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was ok, a bed for the night. Hot water was scolding hot, no milk for your tea or coffee, the mattress was just like one from a fold up bed your grandma used to have in the 80's. It was t-shirt weather so it was still warm enough at night. The hotel looked traditional to its era, then you went into your room and it had Lawrence Llewellyn Bowen from changing rooms written all over it!!
Stayed 1 night in Sep 2023

6/10 Okay

Maurizio

Stayed 1 night in Sep 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

6/10 Okay

shaun kelvin

Stayed 1 night in Sep 2023

10/10 Excellent

Sachelle

Stayed 1 night in Sep 2023

4/10 Poor

Nicola

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
On arrival you are directed to another property 3 doors down. There are only 3 rooms and decorated poorly, not as advertised. Staff were friendly but you are definitely not getting what you paid for, a little false advertising I think!! They explained that there were "fire safety issues at the other hotel ...but looking at the reviews this is one of many excuses.
Stayed 1 night in Sep 2023

4/10 Poor

thomas

Disliked: Staff & service, amenities, property conditions & facilities
Very basic room , very dated decor . Minimal facilities .
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic break at The Pavilion. This quirky hotel is in a great location for tubes/buses and you cannot fault the cleanliness or ambience of this little gem of a hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Stayed 1 night in Aug 2023

2/10 Terrible

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service
Dreadful
Stayed 1 night in Jul 2023

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Katherine

Stayed 2 nights in Jul 2023

2/10 Terrible

Terry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here Ever.
It’s wasn’t even the hotel that I booked. It was in a different one altogether and they called it an annex. Mould on the walls stained linen. Terrible experience. Also threatened to cancel my booking if I didn’t go and get cash to pay. Unbelievable, Hotel.com remove them from your portfolio. The list goes on as to how horrible it was. I was unimaginable how bad. Avoid avoid avoid.
Stayed 1 night in Jul 2023

2/10 Terrible

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was awful. Staff attitude was terrible. Was told to rebook on another website while stood at the check in desk, as they said their card machine wasnt working. Was told 'things happen, people die' when i questioned why it didnt work and they wanted cash in central london. Room was in another hotel to the one booked. Mould on the ceiling in the shower, limescale on the shower head. Hotel we were in was a cheaper rate than the one we booked. 2 single beds pushed together. Window fastenings were broken. Felt like they were trying to pull a dodgy deal with demanding cash.
Stayed 2 nights in Jul 2023

2/10 Terrible

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was awful, I was told I could pay at the hotel, and was then told the card machine didnt work and I had to pay cash. I was told 'things happen, people die' when I questioned this. I then had to rebook, at reception, through another website so that payment could be taken online before we could check in. The room was 2 single beds pushed together, the room was in a different hotel to what I booked, that had cheaper prices quoted on the wall, mould on the shower ceiling, windows that had broken clasps, the shower head could do with being descaled. But to be honest, it was the checkin that ruined it completely. It felt like some dodgy deal was trying to be pulled and the attitude that we were treated with was awful. Most disappointing, for what looks like an amazing hotel.
Stayed 2 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Very unique Bohemian style hotel - usually stay in a bland corporate type - it certainly isn’t one of these - it definitely has a style which I was pleasantly surprised I enjoyed When asked I never normally have much to say on the hotel but I do on The Pavilion and will happily recommend it
Stayed 1 night in Jul 2023