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The Pilgrm Hotel

3.0 star property

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Reception
Front of property
Small Single | Premium bedding, in-room safe, iron/ironing board, free WiFi
Terrace/patio
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pet-friendly
  • Free WiFi
  • Restaurant

Explore the area

Map
25 London Street, London, England, W2 1HH
  • Hyde Park
    ‪7 min walk‬
  • Marble Arch
    ‪17 min walk‬
  • Oxford Street
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪42 min drive‬

Room options

View all photos for Medium

Medium | Premium bedding, in-room safe, iron/ironing board, free WiFi

Medium

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large

Large | Premium bedding, in-room safe, iron/ironing board, free WiFi

Large

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Small Single

Small Single | Premium bedding, in-room safe, iron/ironing board, free WiFi

Small Single

  • 8 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Small

Small | Premium bedding, in-room safe, iron/ironing board, free WiFi

Small

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bunk

Bunk | Premium bedding, in-room safe, iron/ironing board, free WiFi

Bunk

  • Sleeps 2
  • 1 Single Bunk Bed

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Exterior

Tudor Court Hotel

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  • Room service
  • Housekeeping
  • 24/7 front desk
4.3 out of 5, Excellent, (1765)
The price is CHF 113
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Tudor Court Hotel

About this property

The Pilgrm Hotel

Hotel with a 24-hour front desk, near Marble Arch
A restaurant, a bar/lounge and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area and a 24-hour front desk are on-site. Housekeeping is available once per stay.
The Pilgrm Hotel offers 73 accommodations with laptop-compatible safes and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include a shower. This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided once per stay.

The Pilgrm Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include coffee/tea in a common area and a water dispenser
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Hyde Park and Kensington Gardens
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Pilgrm Hotel also features coffee/tea in common area and a water dispenser.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to noon.
The Lounge – On-site restaurant.
Cafe – On-site coffee shop. Open daily.

Languages

English, French, Polish, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: GBP 18.50 for adults and GBP 18.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe
  • The Lounge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 18.50 for adults and from GBP 18.50 for children
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Pilgrm Hotel Hotel
The Pilgrm Hotel London
The Pilgrm Hotel Hotel London

The Pilgrm Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 258 out of 600 reviews
Rating 8 - Good. 195 out of 600 reviews
Rating 6 - Okay. 85 out of 600 reviews
Rating 4 - Poor. 41 out of 600 reviews
Rating 2 - Terrible. 21 out of 600 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ben

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredibly convenient location to Paddington station. Enjoyed the coffee shop at street level and the adjoined pub. Walkable to Hyde Park and shopping. Ample room sizes. Private lounge, restaurant, and drink pantries. We experienced minor online check-in/ check-out issues but were quickly remedied by the on-site staff.
Stayed 1 night in Dec 2024

8/10 Good

Ian

Liked: Room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. Very clean and the staff were very friendly and welcoming. The convenience of being close to Paddington station and the underground was especially useful. Only stayed for a night and suited us very nicely. The price was very reasonable considering the area.
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Stayed 2 nights in Nov 2024

4/10 Poor

Mike

Stayed 1 night in Nov 2024

10/10 Excellent

Shizuka

Stayed 2 nights in Nov 2024

6/10 Okay

Mandy

Stayed 2 nights in Nov 2024

6/10 Okay

Noah

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Very poor experience
Unable to connect to internet. Reception tried to assist but could not get me connected on any device. Bar/lounge was closed due to function. Room was freezing, heater not working. Brought in an oil radiator which then occupied 30% of floor space. When I was shown room heater location I could not believe how much dirt and dust was around the radiator. Known radiator issue as all the panel screws to radiator were missing.
Stayed 1 night in Nov 2024

2/10 Terrible

vanessa

Disliked: Amenities, property conditions & facilities
Avoid this place! You will not get what you paid for! Don’t fall for the pictures in the website! Their excuse will be “ we have 78 different rooms” the hallways have a smell to them. Not to mention, they never responded to my emails or whats app text before I got there. False advertisement!

6/10 Okay

Jonathan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Tiniest room ever
It's hard to appreciate just how tight the bunk room is. The picture is from the loo into the room. There's almost nowhere to put a suitcase, much less two suitcases!
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Stayed 1 night in Oct 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it. will be back
Stayed 1 night in Nov 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our second stay at the pilgrm we had a room that faced the street. There was noise from the people outside on the street until very late. The window was not soundproof at all. Our earlier stay had a window opening on an allyway and it was much quieter. Hotel is very close to Paddington Ststion and lots of restaurants.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location.
Extremely convenient, clean, and comfortable hotel. Very close to Paddington Station and very convenient for travel to/from LHR and underground. Great cafe in the lobby. Large rooms, very modern and extremely clean. Will absolutely stay here again when I return to London. London Street can be a bit noisy at night but not too bad.
Stayed 3 nights in Oct 2024

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hreat spot 2 min walk to paddington station
Stayed 1 night in Oct 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great little hotel with nice people. The pre check in was a little confusing but we got it worked out. The rooms are well done and small but to be expected in the city. There was street noise but it wasn’t an issue for us. The only thing that could improve would be more shelf, table or space to put luggage. There were unused corners that could have accommodated more surface space. And better ventilation. Next time we will bring a small usb fan for the window. I I’ll def stay there again.
Stayed 7 nights in Oct 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pilgrm Hotel Review
This is a very convenient hotel for Paddington station with its Tube, Elizabeth Line, and Heathrow Express options. The rooms are small but comfortable with easy to understand showers! The breakfasts are really good. The receptionists are friendly too at any time of day or night.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You cannot go wrong with a property so close to so many different transportation options that has its own coffee bar, own restaurant with outstanding food, and excellent customer service. When I go back in 2025 to London I will do what I can to secure a room at the pilgrim again.
Stayed 7 nights in Oct 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
The room was decent enough, but the hotel was noisy and terribly overpriced. Particularly off putting was their “mandatory” online check in, not only requiring the resending of sensitive data (credit card details, passport numbers), but making you feel like they were doing you a favour by letting you stay at their hotel.
Stayed 1 night in Oct 2024

8/10 Good

Stephen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was very small by North American standards but was well equipped with all essentials. There is no sit down space except the bed itself. This is not necessarily a negative thing just a reality so that expectations are in line with reality. Shower was spacious with lots of hot water. Friendly staff and our luggage was stored after checkout time. Apparently luggage storage space is limited so first come first served applies.
Stayed 3 nights in Oct 2024