Check in went fine. But we discovered the carpet in hallway and bedrooms were severely stained to the point of not wanting to take our shoes. A cleaning won’t fix the problem, it must be replaced. I was embarrassed my family had to put up with the filth. Internet went out on 3rd day, no internet for the next 4 days. Called contact person 4 times and left messages, no response. No directions on how tv worked but didn’t matter, it was hooked up to internet so couldn’t watch anyway. The deadbolt lock on the gate jammed but maintenance guy fixed it the next day. Thankful most of our family reunion activities kept our being in the house to a minimum.