6/10 – Okay
Tony
Mit der Familie gereist
27. Dez. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We stayed one night due to my Daughter having surgery . I originally booked a double bed room with a roll in shower to assist with bathing since she is in a scooter. They gave us a room not what I booked but when we told them the guy was very helpful and switched us rooms to accommodate which we got lucky for cause it was the last one they had even though that was what I booked. Before surgery my daughter was required to bathe 2 times with a special soap which left us needing additional towels so I went up to the front and asked for some and explained what I needed it for and the girl there was rude and asked why did we need more if we already had some and I again explained everything and she gave them to me but later I found out she charged me for them without letting me know I would be charged . Over all we liked the facility but the workers need to be more informed on what was booked, less rude and let the customers know when there will be a charge not just spring it on them .
Tony
Aufenthalt von 1 Nacht im Dezember 2024