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Hotel Ilaria

4.0 star property

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Photo gallery for Hotel Ilaria

Front of property – evening/night
Lobby
Sun deck
Double Room | Premium bedding, down duvets, minibar, in-room safe
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Via Del Fosso 26, Lucca, LU, 55100
  • Walls of Lucca
    ‪3 min walk‬
  • Guinigi Tower
    ‪5 min walk‬
  • Piazza Napoleone
    ‪8 min walk‬
  • Pisa (PSA-Galileo Galilei)
    ‪25 min drive‬

Room options

View all photos for Suite (Depandance)

Suite (Depandance) | Premium bedding, down duvets, minibar, in-room safe

Suite (Depandance)

  • 35 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Camera matrimoniale piccola

Premium bedding, down duvets, minibar, in-room safe

Camera matrimoniale piccola

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | Premium bedding, down duvets, minibar, in-room safe

Double Room

  • 16 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Bedroom

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Premium bedding, down duvets, minibar, in-room safe

Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

View all photos for Double Room Single Use

Premium bedding, down duvets, minibar, in-room safe

Double Room Single Use

  • 13 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Family Quadruple Room, 1 Bedroom, 2 Bathrooms (Depandance)

Premium bedding, down duvets, minibar, in-room safe

Family Quadruple Room, 1 Bedroom, 2 Bathrooms (Depandance)

  • 35 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Camera Superior (Depandance)

Camera Superior (Depandance) | Premium bedding, down duvets, minibar, in-room safe

Camera Superior (Depandance)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About this property

Hotel Ilaria

Family-friendly hotel with 24-hour front desk and coffee shop/cafe
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include Access to hot tub, coffee/tea in a common area and a microwave in a common area.
Hotel Ilaria offers 41 accommodations with minibars and espresso makers. Beds feature down duvets and premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include a shower, bathrobes, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include Access to hot tub and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Ilaria. During your stay, you're just a quick walk from Porta San Gervasio. Features include free WiFi in public areas and a free manager's reception, plus a bar.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Steps from Porta San Gervasio and Villa Bottini
  • Airport and train station pick-up shuttle service available for a fee
Hotel Ilaria offers its guests Access to hot tub and complimentary bicycles. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 377 square feet (35 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Hotel Ilaria. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Lucca hotel is smoke free.

The hotel hosts a free manager's reception daily.
On-site venue – This bar specialises in Italian cuisine and only serves breakfast.
24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Parking on site (EUR 22 per day)
  • Extended parking on site (EUR 18 per day)
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Hot tub
  • TV in common areas

Family friendly

  • Highchair
  • In-room babysitting
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 377 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 100 per room (return)
  • Airport shuttle fee per child: EUR 100 (return), (up to 18 years old)
  • Self-parking fee: EUR 22 per day
  • Extended parking fee: EUR 18 per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Ilaria offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Ilaria
Hotel Ilaria & Residenza dell'Alba
Hotel Ilaria & Residenza dell'Alba Lucca
Ilaria Residenza dell'Alba
Ilaria Residenza dell'Alba Lucca
Ilaria Hotel Lucca
Hotel Ilaria Residenza dell'Alba Lucca
Hotel Ilaria Residenza dell'Alba
Hotel Ilaria Hotel
Hotel Ilaria Lucca
Hotel Ilaria Hotel Lucca
Hotel Ilaria Residenza dell'Alba

Hotel Ilaria Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 730 out of 1003 reviews
Rating 8 - Good. 229 out of 1003 reviews
Rating 6 - Okay. 33 out of 1003 reviews
Rating 4 - Poor. 6 out of 1003 reviews
Rating 2 - Terrible. 5 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated/remodeled, and it looks GREAT! Staff was super-helpful and gave us great recommendations for dining in Lucca. Thanks/grazie!
Stayed 3 nights in Feb 2025

10/10 Excellent

Thomas R.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made extraordinary efforts to ensure that every aspect of our time there was outstanding including, when necessary, coordinating with outside vendors.
Stayed 3 nights in Feb 2025

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent Stay - Outstanding Service

The location in Lucca is excellent. Lucca is walkable anyway but to have this so close to both the train station and the city center was fantastic ! What stood out to me though was the staff. So friendly, so helpful - and the service was effortless . . like they do it for all the right reasons. Will stay here again when in town
Stayed 2 nights in Feb 2025

10/10 Excellent

FABRIZIO, Nyack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the city center closed to everything that you can possibly need
Stayed 9 nights in Feb 2025

10/10 Excellent

Patricia A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ilaria is a lovely hotel in the cute town of Lucca. It is quiet, clean and comfortable with a perfect location for exploring the town. Breakfast was delicious with lots of healthy options in addition to typical Italian pastries. The evening complimentary happy hour was wonderful. I met some lovely fellow travelers and had a great time. The best part of the hotel is the staff. The young man at the front desk was extremely kind and welcoming. He helped me purchase tickets to an evening of opera as part of the Puccini festival. It was wonderful. This one staff member (apologies that I didn’t write down his name) made my stay extra special with his kindness. And he looked great in the green hotel uniform suit (as did the young woman too). Thank you for making me feel that hotel Ilaria in Lucca was my home away from home.
Stayed 2 nights in Feb 2025

10/10 Excellent

ALFREDO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, the apartment was huge and amazing we loved our short stay
Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Liked: Amenities
lovely stay!
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable room, great location, friendly staff.
Stayed 5 nights in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Great and friendly staff, especially Claudia. Good location. Nice breakfast and afternoon apertivo. Room was comfortable
Stayed 2 nights in Dec 2024

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful! Exceeded all expectations! The staff were extremely lovely and helpful. Hotel amenities were awesome. We stayed in a suite in one of the towers, the room was clean, spacious, very comfortable. Amazing shower and high quality bedding. The free snacks/drinks in the cafeteria was an unexpected bonus and the breakfast was incredible! They also had bicycles we borrowed to explore the town and bike around the town walls. From start to finish this was a fantastic experience and I highly recommend this hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Erin

Liked: Staff & service, property conditions & facilities
Best hotel so far .. if you come to Lucca definitely this hotel is the one. Good location, good customer service, beautiful room
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe hôtel !

Superbe accueil, personnel gentil et souriant, un vrai plaisir. Très belle hôtel, belle décoration et excellente situation en pleine ville. Petit déjeuner varié et très copieux. Chambre spacieuse et très confortable. Excellent rapport qualité prix, au top !
Stayed 1 night in Dec 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
The curtains were very thin thus not blocking out any outside lights.
Stayed 6 nights in Dec 2024

4/10 Poor

Sakumi

Liked: Cleanliness, staff & service

Wonderfull room & some inconvenience things

The room is wonderful. It was a first experience to stay a room with loft. But there are some inconvenient things at the room. First; there were no slippers for us. Recently there are almost hotels in Europe supply room slipper. Second; there are unkindness explanation for open the building door and room door. The room explain how to open the entrance and room door.But his action is very quickly,then I couldn’t do that、For first visitor who visit your hotel first time. It is very important to explained how to open the door. Because the first time customer can’t receive the quick explanation for that.
Stayed 1 night in Dec 2024

10/10 Excellent

Jill, Oak Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, easily accessed by one of the portals to the city. There is limited parking available on site. The lobby and breakfast area are lovely, Staff were friendly and helpful. We stayed in one of the family rooms and it was large, comfortable, well decorated, quiet, and a short walk from the main hotel. We used the bikes cycling on the city walls; it was super convenient to have those on site. I would highly recommend this hotel for families.
Stayed 1 night in Nov 2024

10/10 Excellent

Anderson R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Angela

Stayed 2 nights in Dec 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and staff. Included breakfast , snacks and happy hour was nice while planning the day. If you want to go to Bobby Pizza be sure to make a reservation early on
Stayed 1 night in Dec 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location really friendly staff

As the title says this was the perfect place for us to stay in Lucca. You can borrow bikes from the hotel for free and cycle around the city and on the top of wall this was a fantastic little perk.
Stayed 1 night in Dec 2024

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel excellent staff a great hotel to stay at in lucca!!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing! The hotel itself is wonderful and well located. They offer an unbelievable complimentary snack and drinks' buffet all day long! The staff is very friendly and helpful. Definately, the best hotel of the whole trip!
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
All was as expected.
Stayed 2 nights in Nov 2024

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Stayed 4 nights in Oct 2024