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Citi Hotel Luton

2.5 star property

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Photo gallery for Citi Hotel Luton

Front of property
Twin Room (with window) | Iron/ironing board, free WiFi, bed sheets, wheelchair access
Reception
Twin Room (with window) | Iron/ironing board, free WiFi, bed sheets, wheelchair access
Double Room, Accessible, No Windows | Bathroom | Shower, hair dryer, towels

Reviews

5.8 out of 10

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
40A Guildford Street, Luton, England, LU1 2PA
  • Luton Mall
    ‪6 min walk‬
  • University of Bedfordshire
    ‪8 min walk‬
  • Luton Town Football Club
    ‪17 min walk‬
  • London (LTN-Luton)
    ‪9 min drive‬

Room options

View all photos for Standard Double Room, No Windows

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double Room, No Windows

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, No Windows

Twin Room, No Windows | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Twin Room, No Windows

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, No Windows

Double Room, No Windows | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Double Room, No Windows

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Accessible, No Windows

Double Room, Accessible, No Windows | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Double Room, Accessible, No Windows

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (with window)

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Double Room (with window)

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room (with window)

Twin Room (with window) | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Twin Room (with window)

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (with window)

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double Room (with window)

  • Sleeps 2
  • 1 Double Bed

Similar properties

Standard Twin Room, 2 Single Beds | In-room safe, desk, laptop workspace, blackout curtains

Thistle Express London Luton

  • Free WiFi
  • Parking available
  • Housekeeping
  • 24/7 front desk
3.9 out of 5, Good, (1071)
The price is CHF 67
for 1 room
includes taxes & fees
6 Apr - 7 Apr
Thistle Express London Luton

About this property

Citi Hotel Luton

Hotel in Luton with a 24-hour front desk
A 24-hour front desk, express check-out and free Wi-Fi in public areas are available at this smoke-free hotel. Other amenities include a vending machine. Limited housekeeping is available.
Citi Hotel Luton offers 68 accommodations with air conditioning. Flat-screen televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Citi Hotel Luton. During your stay, you're just a quick walk from Luton Mall. You'll find features such as free WiFi in public areas.
  • Free WiFi
  • Services include luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Luton Mall and University of Bedfordshire
Citi Hotel Luton offers its guests a vending machine and express check-out. Public spaces have free WiFi.

This Luton hotel is smoke free.

Languages

Arabic, Czech, English, Hindi, Polish, Portuguese, Russian, Slovak, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (GBP 8.80 per night)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 15
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 11:00 PM to 7:00 AM

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.80 per night (49 ft away)
  • Early check-in fee: GBP 15 (subject to availability)
  • Late check-out fee: GBP 15 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 11:00 PM and 7:00 AM.

Property is also known as

easyHotel Luton Hotel
Easyhotel Hotel Luton
easyHotel Luton
Citi Hotel Luton Hotel
Citi Hotel Luton Luton
Citi Hotel Luton Hotel Luton

Citi Hotel Luton Reviews

Reviews

5.8
Rating 10 - Excellent. 91 out of 570 reviews
Rating 8 - Good. 131 out of 570 reviews
Rating 6 - Okay. 121 out of 570 reviews
Rating 4 - Poor. 84 out of 570 reviews
Rating 2 - Terrible. 143 out of 570 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Roberto

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT go here if you are looking for a cheep stay, they are horribly mannered and lack respect. Please find somewhere were they value you more then just a quick buck they know they can exploit because of the price.
Stayed 5 nights in Dec 2024

4/10 Poor

Pauline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelt musty, I sprayed with body spray to make it less musty, bed very firm, very small? I lsidsgsinst the wall and smelt damp, no offer of extra pillows, too warm to sleep only 3 hours managed and had an early start
Stayed 1 night in Dec 2024

10/10 Excellent

Hasan

Stayed 1 night in Nov 2024

6/10 Okay

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel for a cheap rate.
Stayed 1 night in Dec 2024

2/10 Terrible

Daryl

Disliked: Staff & service, property conditions & facilities, room comfort
Woeful stay. Room hotter than the sun with no means to turn anything down or open a window in a window room. Walls to the hallway were paper thin and random noises coming from all areas all night. Mattresses solid as rock with a bed frame of literally wooden blocks which sounds like a ship whenever you turned. Luckily stayed for 5 hours only before a flight, will never use again.
Stayed 1 night in Dec 2024

2/10 Terrible

Alvin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst customer service. Water smells of sewage. Rooms are like a prison cell.
Stayed 5 nights in Nov 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, friendly staff. Clean, no-frills room. Very quiet and warm.
Stayed 1 night in Oct 2024

4/10 Poor

Ionica Janeta

Stayed 1 night in Oct 2024

4/10 Poor

Herb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was conveniently close to the Luton airport. BUT… It was quite loud at night. The step up to the bathroom was too high. The shower curtain did not contain the shower water so the bathroom floor stayed very wet. There should be at least two USB outlets in the room, but there were none. The building did not have a very fresh smell.
Stayed 1 night in Oct 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've never had a problem with Citihotel
I don't know why this hotel gets so many bad reviews, the staff are always nice, it's convenient for the airport, has been modernised and is great value for money. I've stayed a few times before catching an early flight. I would recommend it.
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Very budget and ok if you're good with little air
Budget hotel, so usually good with basics but the air was uncomfortably hot and stale. Mentioned to reception and they "turned on" the AC. It did nothing. I chose this over Thistle because they advertised AC, but no such thing and I suffered all night from it. It's like a prison cell. Had to put a shoe to keep the door open for some air flow. If you know Luton, not the safest to do this but it was needed. Choose Thistle with their free breakfast and at least they have a fan and open windows.
Stayed 1 night in Oct 2024

4/10 Poor

Chloe

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

4/10 Poor

Jonathan, Dayton

Disliked: Amenities, property conditions & facilities
Tiny rooms, fine for a one night stay, similar to a hostel, but better in that you get your own bathroom and bed. Bathroom floor quite sticky and shower curtain had that musty mildew smell. Should probably have a constant ventilation van since there is no window. Good location for train station, and will be better once the improvements are done. About as basic as it gets.
Stayed 1 night in Oct 2024

6/10 Okay

Siobhan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The receptionist and staff were exceptionally kind and helpful. The room was clean, however, the comfort level was lacking. The rooms are quite small, with only one pillow per person provided. There was no air conditioning or fan, and the windows didn’t open, making it feel stuffy. Overall, it’s a decent option if you just need a few hours to rest before heading to the airport, especially considering the price.
Stayed 1 night in Oct 2024

10/10 Excellent

Susan G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luton great location
excellent location
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Convenient and cheap Town centre needs updating
Stayed 1 night in Jul 2024

4/10 Poor

Maryana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

kevin

Business traveller
Liked: Staff & service
The room i was in was on the second floor and water was coming in from the ceiling it was all over the floor in the morning where my bag was and it got soaked not at all very happy usually I'm quite happy stopping at your place.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ex Easy hotel well renovated
Stayed 1 night in Sep 2024

10/10 Excellent

Lee

Stayed 1 night in Sep 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The men on reception were very helpful both gave me directions to local facilities and one obtained a hair dryer for me to use. The room was comfortable and clean and I slept well. It wasn't a problem for me as I had enough , however a couple may find a single pillow each not enough. Toiletries were lovely and I liked the fact it was not carpet flooring - so much cleaner.
Stayed 1 night in Sep 2024

6/10 Okay

masereka

Stay at CitiHotel Luton
The room was clean, well lit with a window view to the street, that was amazing but the heating was poor, it was cold during the night.
Stayed 1 night in Sep 2024

8/10 Good

Lela

Liked: Staff & service
Good hotel for short duration
Stayed 1 night in Sep 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
Done the job very clean and tidy room
Stayed 1 night in Sep 2024