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The Chiltern Hotel

3.0 star property

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Photo gallery for The Chiltern Hotel

Standard Room, 2 Single Beds | 1 bedroom, desk, free WiFi, bed sheets
Lobby
Lobby
Lobby
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Air conditioning
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
Waller Avenue, Luton, England, LU4 9RU
  • Kenilworth Road Stadium
    ‪2 min drive‬
  • Luton Mall
    ‪4 min drive‬
  • University of Bedfordshire
    ‪4 min drive‬
  • London (LTN-Luton)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Room, 1 Double Bed

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds | 1 bedroom, desk, free WiFi, bed sheets

Standard Triple Room, Multiple Beds

  • 9 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, desk, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Room, 2 Single Beds

  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | 1 bedroom, desk, free WiFi, bed sheets

Standard Room, 2 Single Beds

  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | 1 bedroom, desk, free WiFi, bed sheets

Family Room

  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

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  • Parking available
  • Housekeeping
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The price is CHF 90
for 1 room
includes taxes & fees
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About this property

The Chiltern Hotel

Hotel in Luton with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk.
The Chiltern Hotel offers 97 air-conditioned accommodations, with free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at The Chiltern Hotel, you'll be close to Genting Casino Luton. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry and luggage storage
  • Just a 4-minute drive from Genting Casino Luton and a few minutes from Cineworld Luton
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Self parking is free.

This 3-star Luton hotel is smoke free.

Chiltern Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chiltern Restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's breakfast is served in guestrooms.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Chiltern Hotel
Chiltern Hotel Luton
Chiltern Luton
Hotel Chiltern
OYO The Chiltern Hotel
The Chiltern Hotel Hotel
The Chiltern Hotel Luton
Chiltern Hotel Luton Airport
The Chiltern Hotel Hotel Luton

The Chiltern Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 76 out of 550 reviews
Rating 8 - Good. 162 out of 550 reviews
Rating 6 - Okay. 136 out of 550 reviews
Rating 4 - Poor. 94 out of 550 reviews
Rating 2 - Terrible. 82 out of 550 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Callum

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Awful

We had two rooms and it was one of the worst experiences I have ever had in a hotel. Had to be moved multiple times because tv didn’t work. Then the new room had hairs all over the bed. Faeces on the bath towel and for some reason around the window. It felt extremely unsafe and was confirmed the council are also housing people there. The windows wouldn’t close. Because of the cleanliness I couldn’t even have a tea I’m the morning and had to stand there for an hour naked drip drying because of the towels were covered in faeces. Hotel confirmed this was disgusting and would refund. but now no one is taking accountability and I still don’t have the refund.
Towels that have obviously been used to replace toilet roll
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Stayed 1 night in Feb 2025

2/10 Terrible

Ian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here

I book hotels that have a gym which this one said it did, on arrival I was told they don’t have a gym, I had to order food from outside. The furniture in the room looked ready for the tip they had a desk but no chair to sit at the desk. I was ready to walk out and book elsewhere but your policy on booking was non refundable. Disgrace!!!!
Stayed 1 night in Feb 2025

4/10 Poor

Mark

Business traveller
Liked: Room comfort
Really noisy neighbours (other guests). Not sure if this is a migrant hotel, but the guests were not very considerate, didn’t speak or understand English and were quite rude tbh. Stayed here for 2x 4 nights visits and will definitely NOT be staying again when in the area!!
Stayed 4 nights in Jan 2025

4/10 Poor

Mr S A J

Disliked: Property conditions & facilities, room comfort
Very poor. Bedroom did not have plug in sink, hairdryer, chair in bedroom, toilet roll holder. Lighting dreadful in room and no way to turn lights on or off without getting out of bed and walking to the door. No way of adjusting temperature in room.
Stayed 1 night in Jan 2025

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Timothy

Disliked: Cleanliness, property conditions & facilities

Avoid!!!

This hotel should genuinely not be open to the public as it is clearly currently being used for housing refugees.
Stayed 1 night in Dec 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was so run down and dirty I left

I didn't actually stay the night in the end after checking in and going to the room it was clear the hotel needs alot of work it's old dirty everything is dusty or covered on marks honestly the single worst hotel experience I have ever had I actually couldn't bring myself to stay I then booked into the Travelodge up the road
Stayed 1 night in Dec 2024

2/10 Terrible

Kea

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel horrible

Awful This is a grotty hotel and is used as a homeless housing placement - People have to live somewhere but this hotel shouldn’t be sold as a 3 star with restaurant and bar and there isn’t either. A bit of an experience and didn’t feel safe tbh
Stayed 1 night in Dec 2024

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Unclean, smelt profusely bad and no facilities was usable. Very disappointed in the hotel as online it appeared exquisite. Could not get a drink or a meal. All closed when i returned from the hospital at 9pm No staff around. The double bed was 2 singles pushed together. The bedding was soiled and also the towels. The hotel smelt very foisty
Stayed 1 night in Dec 2024

6/10 Okay

Babar

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Jason

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Very fair price and friendly staff. Good transportation links
Stayed 1 night in May 2020

6/10 Okay

Fiona

Stayed 1 night in Apr 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No heating or bath/sink plug.until requested. These are simple amenties.
Stayed 1 night in Mar 2020

6/10 Okay

Jason

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Cheap but not cheerful.

I ought to say at the outset that the staff at this hotel were excellent. That being said, whilst it was very cheap, (I really had no option other than to stay here due to the coronavirus issue), everything else was disappointing. The hotel is very "tired" and tatty. I had what was called a "luxury" room. It wasn't. It was small, very dusty and there were greasy stains on the wall. The carpet was frayed and held together by gaffer tape. There was no plug in the sink and the towels had seen better days. The worst aspect was the noise however both from outside and especially inside the hotel.
Stayed 1 night in Apr 2020

4/10 Poor

Jasbir

Disliked: Cleanliness, staff & service
Cutlery was dirty, never given replacement..room was dusty lucky had disinfectant wipes to clean over, air conditioner not working ..people smoking weed under window smell coming into room when open
Stayed 2 nights in Apr 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2020

10/10 Excellent

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Sathish

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Extremely poor attitude of staff. Room booked by NHS for support eorking staff due to covid. Made to wait for 2 hours after a tiresome shift,eventually had to rebook as they were unable to sort and cancelled the first booking. So much for nationwide news about hotels supporting nhs. Requested tajeaway food to be delivered from reception which was agreed but failed. So was tired, could not sleep enough and left hungry, ready for the next shift in 6 hours. Phones dont work, so have to walk to reception even for simple queries. Poor and worned out fixtures. Not even a spoon to stir a cup of tea. I am surprised these places can still function in UK. 2 words, never ever.
Stayed 1 night in Mar 2020

8/10 Good

Tony, Isle of Wight

Business traveller
Liked: Cleanliness, staff & service
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Friendly and welcoming team, good location, plenty of free parking space, feel safe as a solo traveller
Stayed 1 night in Mar 2020