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Holiday Inn Madison at The American Center, an IHG Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Madison at The American Center, an IHG Hotel

Property amenity
Meeting facility
Exterior
Indoor pool
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Free airport shuttle
  • Hot tub
  • Room service
  • Pool
  • Gym

Explore the area

Map
5109 W Terrace Dr, Madison, WI, 53718
  • American Center
    1 min walk
  • Geier's Grill
    1 min walk
  • Madison Dutch Mill Park and Ride
    13 min drive
  • Madison, WI (MSN-Dane County Regional)
    16 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Access Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Mobility, Access Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Top Floor)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Top Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Access Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Mobility, Access Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Top Floor)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Top Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Madison at The American Center, an IHG Hotel

Hotel in Madison with free airport shuttle and 24-hour fitness centre
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and Access to hot tub are on-site.
Holiday Inn Madison at The American Center, an IHG Hotel offers 138 air-conditioned accommodations with MP3 docking stations and a safe. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Madison at The American Center, an IHG Hotel. During your stay, you're just a quick walk from American Center. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Steps from American Center and a 4-minute drive from East Towne Mall
  • Free airport shuttle service
Holiday Inn Madison at The American Center, an IHG Hotel offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 2460 square feet (221 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Madison at The American Center, an IHG Hotel. A roundtrip airport shuttle is free (available on request). Free self parking is available.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 9:30 AM.
Geiers Grill – This family restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 6:00 AM to 11:00 PM on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Geiers Grill

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2,460 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10.00 to 20.00 per person
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Madison at The American Center, an IHG Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Madison American Center
Holiday Inn Madison American Center
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn
Holiday Inn Madison American Center Hotel
Holiday Inn American Center Hotel
Holiday Inn American Center
Holiday Inn Madison at The American Center
Holiday Inn Madison at The American Center an IHG Hotel
"Holiday Inn Madison at The American Center an IHG Hotel"
Holiday Inn Madison at The American Center, an IHG Hotel Hotel
Holiday Inn Madison at The American Center, an IHG Hotel Madison

Holiday Inn Madison at The American Center, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 298 out of 554 reviews" "
Rating 8 - Good. 185 out of 554 reviews" "
Rating 6 - Okay. 44 out of 554 reviews" "
Rating 4 - Poor. 14 out of 554 reviews" "
Rating 2 - Terrible. 13 out of 554 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a business center, but walked to the Irish pub that was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Brian, Inver Grove Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Not much walkable in the vicinity for food. Easy access to the highway.
Stayed 1 night in Aug 2024

8/10 Good

Timothy, Harrisonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Helen

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Staff was very nice. Our room had food and garbage in it from the previous stay which is why i would not rate the hotel higher. The pool and hot tub were warm so that was nice. Breakfast is OK for what i paid with room but $15 if you don't book it with your room for essentially a continental breakfast seemed a bit steep. Overall, not bad for the price compared to locations nearby.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our experience was great from the friendly, helpful staff to the property condition to the great breakfast to the reasonable rate. We will definitely stay there again.
Stayed 1 night in Aug 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Joy

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The front of the building and the entrance smelled strongly of cigarettes. I'm a smoker and it was too much for me.
Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Joely

Travelled with partner
Liked: Cleanliness, staff & service
It’s clean but it needs updating. There are no USB ports and the tv was older. The shower had no ledges to put your soap and the towel rack was inside the shower! That was a little strange! However, the bed was comfortable and the staff who checked us in was really nice. Free continental breakfast would have been nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was excellent. Although there was a cost for the buffet the selection was superb, there was a person who brought me my silverware and made sure I had a drink. Definitely worth the $. The best part for me was the transportation to the airport. Doug was super nice and made sure I arrived safely.
Stayed 1 night in Aug 2024

10/10 Excellent

Jayant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Peter

Business traveller
Liked: Room comfort
Needs love.....
The property is tired and in need of updates. Broken tiles, worn carpeting...lots of potential, but needs a bit of love.
Stayed 1 night in Aug 2024

4/10 Poor

Hollie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Air conditioner made a terrible noise that was too loud to sleep. Shower was not in good condition or clean. The hotel had a weird smell throughout. Breakfast was good but it was an extra charge.
Stayed 1 night in Aug 2024

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Dalton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady at the front desk was so polite and helpful. The area and room were clean and simple and I would’ve given it a tremendous review if it weren’t for the cleaning ladies knocking on our door at 830am yelling housekeeping. I thought surely it was another room because checkout time wasn’t until noon and we had not checked out yet. The lady then knocked and yelled again and immediately tried opening the door but I had the bar locked on the inside. They then yelled sorry and left. We tried to go back to sleep because it was a late night for us and the lady came back 2 more times before checkout!! It was ridiculous. If you’re looking to get a good sleep in don’t stay here unless you want to be woken up every hour before checkout beginning at 830am.
Stayed 1 night in Aug 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk attendants as well as breakfast staff were great!! Breakfast food was great! Gym was clean and plentiful!
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2024

10/10 Excellent

Sheryl

Stayed 1 night in Jul 2024

10/10 Excellent

Peter, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the excellent condition the hotel was in. Room was very clean. Didn't like the cost of the breakfast, which is normally free at other hotels. We chose to eat at Perkins instead.
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Easy check in. Tv did not work and maintenance fixed it immediately. Room was clean and comfortable. Hall carpeting could use updating as it is pulling up in spots. Restaurant and staff were great!
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. Unfortunately there was a group of preteen baseball players staying with their families. The boys were rude, loud, and running unsupervised in the halls . Their parents did nothing to stop the behavior, and were also loud in the lobby area. felt bad for the desk attendant who was trying to resolve an issue with another guest on the phone. She did a great job under difficult circumstances. Our room was nice, the bed was great, and we also enjoyed the breakfast. All staff were courteous and attentive. The carpet in the hallway was worn and wrinkled and could be a fall risk for guests.
Stayed 1 night in Jul 2024