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Crowne Plaza Madrid - Centre Retiro by IHG

4.0 star property

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Photo gallery for Crowne Plaza Madrid - Centre Retiro by IHG

Exterior
Bar (on property)
Exterior
Bar (on property)
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Gym
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Calle Pez Volador 1, Madrid, 28007
  • El Retiro Park
    ‪14 min walk‬
  • Prado Museum
    ‪4 min drive‬
  • Gran Via
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Desk, laptop workspace, blackout curtains, soundproofing

Premium Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Desk, laptop workspace, blackout curtains, soundproofing

Junior Suite, 1 King Bed with Sofa bed

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Crowne Plaza Madrid - Centre Retiro by IHG

Hotel with a fitness centre, near El Retiro Park
Along with a restaurant, this smoke-free hotel has a fitness centre and self parking. Additionally, a 24-hour front desk, a garden and a banquet hall are on-site.
Crowne Plaza Madrid - Centre Retiro by IHG offers 157 air-conditioned accommodations with a hairdryer and blackout curtains. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Madrid - Centre Retiro by IHG. During your stay, you're just a quick walk from Hospital Gregorio Maranon. Enjoy features like a restaurant, a gym and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a lift
  • On-site recreation includes a gym
  • 14 minutes by foot from El Retiro Park and a 4-minute drive from Prado Museum
  • Pets welcome for a fee
There's a restaurant on site. Crowne Plaza Madrid - Centre Retiro by IHG also features a fitness centre, a garden, and a lift. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
Crowne Plaza Madrid - Centre Retiro by IHG has a restaurant on site.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Parking on site (EUR 26 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 23 for adults and EUR 23 for children
  • A restaurant

Things to do

  • Gym

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 5:30 AM and 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 for adults and from EUR 23 for children
  • Self-parking fee: EUR 26 per day
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 5:30 AM and 6:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Crowne Plaza Madrid - Centre Retiro by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 286 out of 386 reviews
Rating 8 - Good. 68 out of 386 reviews
Rating 6 - Okay. 24 out of 386 reviews
Rating 4 - Poor. 5 out of 386 reviews
Rating 2 - Terrible. 3 out of 386 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ernesto, Miami beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing. The hotel is very clean, and they clean your room daily. They provide water, coffee and hot chocolate. The restaurant downstairs is great. The location is convenient to all things Madrid. We would definitely stay here again. Such a lovely place at an amazing price.
Stayed 7 nights in Dec 2024

4/10 Poor

Seshu Babu

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don't stay here!
It's an OK hotel if you're on a short business trip,but not for a family stay. The room is small, shower is not a very functional design, bathroom door doesn't have a lock. The front desk staff always have a poker face and generally ignore you unless you ask them. My son forgot his airpods in the room, and when I called the frontdesk to send them to me by courier (I told them I would pay for it), they refused to help. He asked me to come and get it, not sire what he was thinking.
Stayed 3 nights in Dec 2024

10/10 Excellent

Weiqian

Stayed 2 nights in Dec 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Francisco

Stayed 6 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and helpful staff!
Stayed 7 nights in Dec 2024

10/10 Excellent

Mounir, Georgetown

Stayed 2 nights in Nov 2024

8/10 Good

Hector, Queens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like everything
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria

Stayed 5 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to Retiro Park
We had a great stay at Crowne Plaza (twice). It's in an excellent location very close to the metro at Sainz de Baranda and the the Circular (grey) Network. Also, within easy walking distance to Retiro Park. There are cafes, restaurants and shops close by and it is an easy walk to Calle Ibiza. Staff were very good and accommodating. The hotel (part of IHG chain) is eco-friendly and has a partnership with a Hospital for Children.
Stayed 3 nights in Dec 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet even though located near a hospital. The staff were the greatest. They told me how to navigate around Madrid without a taxi. They greeted me with my worn knapsack when I first arrived just as warmly as the ladies with the Louis Vitton luggage. I recommend this hotel and commend its staff. I remember Tamara …and how sweet she was.
Stayed 5 nights in Nov 2024

10/10 Excellent

Luis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is very engaging and has a great sense of diligence. Please, treat the front desk staff nice and give them incentives. Excellent job.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ehrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating, the room was very comfortable and clean. Everything seemed new or very well kept, the restaurant had some delicious options.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kazim, Santa Clara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and beds were very comfy. Area is pretty walkable and close to station. Staff was helpful and courteous.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Adianet, Homestead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel fue una sorpresa. Lo saqué y después de haberlo pagado me arrepentí ya que está lejos del centro, pero en la misma puerta del hotel tienen una parada de buses y cerca la estación de metro. La habitación era amplia con un clóset grande y el baño también la cama súper cómoda descansamos muy bien ya que no habían los típicos ruidos del centro. Te ponían incluido diario agua excelente café chocolates y galletitas los cuales extraño a cada mañana!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Dyva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had very good time for 3 staying at this location
Stayed 3 nights in Nov 2024

10/10 Excellent

Owen

Stayed 1 night in Nov 2024

10/10 Excellent

Elvira

Stayed 1 night in Oct 2024

10/10 Excellent

Elvira

Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Room a little warm as AC was turned to Winter mode.
Stayed 6 nights in Nov 2024

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities
High volume hotel. Good option for a short stay. Breakfast is extra and quite good. Bathroom flooring wasn't quite clean. Location is quiet near Retiro Park and ordinary apartment buildings. Close to city Center.
Stayed 1 night in Nov 2024

10/10 Excellent

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that you could walk to the Retiro Park and that the taxi stand was next to the hotel when you needed to go to other places.